FAQ

Always arrive 15 minutes before the start of your game. If you show up late, we might have to start your game time before you enter the room. We have a tight schedule and operate the same way as cinemas and theaters. Before the game we have a mandatory introduction with rules that need to be followed as well as useful information to make your experience the best it could be. If you think you will be late, please let us know.

This is a very hard question to answer, but we suggest you go with a theme that you feel the group would enjoy. If you have never played before, Pirates of Tortuga and The Madman’s Playroom are good rooms to start with. If you want a real challenge, Jailbreak and Wizard Trials might give you the head scratching adventure that you are looking for. Looking for an unique experience? Lost in the Museum takes place in complete darkness and requires that you and your team solve puzzles using your other senses, well not taste perhaps, but definitely touch and hearing.

All rooms as well as the introduction can be in both Swedish and English.
If you wish to play in English, please inform the staff when you arrive.

The maximum number of players per room varies, but you can find it by reading the room description. Our recommendation is to be between 3-6 players per room if possible.

Yes! Our recommended minimum age is 10 and parental discretion is advised, so select a room that you feel comfortable that your child is playing. If you have any questions, please contact us.
Children under 15 need to have a parent or guardian (over the age of 18) present in order to play. The person does not need to participate but should be on location during the game.

The first thing that can be good to know and what usually makes people more comfortable is that you will never be locked in without any clear way of how you can escape the room in case you need to. There are no other people in the room except for your team. You do not need to have any knowledge about the room or the theme in order to solve the puzzles and escape your room. When on location you will have an introduction with your game master, and you will get all the information you need and after the introduction is a perfect opportunity to ask any questions you have and also inform your game master if you are feeling nervous or anxious about anything.

We recommend comfortable and casual clothes for your escape room experience.
Dressing up in team colors or in costumes to fit the theme is also highly encouraged.
If possible, try to avoid layers as it can get warm once the adrenaline starts pumping.

This is not a problem, usually we can arrange this when you show up on location.
If you however become too many, or too few, for the amount of rooms you’ve booked,
you need to contact us as you might need to change your booking.

Of course you can! And if you pay for a new reservation or make a voucher purchase directly after your game, we will happily give you a 10% discount!

We are currently offering discounts for schools and after-school centers with players up to 18 years. Send us an email at “[email protected]” for more information.

All rooms as well as the introduction can be in both Swedish and English.
If you wish to play in English, please inform the staff when you arrive.

Although, we do recommend no more than 6 players per room to maintain the best experience for our visitors, we can extend the capacity to a total of 50 players split between our 7 rooms.

Yes, in order to make a reservation and pay by invoice, you send a request to us over mail to “[email protected]” with the following information:
What rooms you wish to book, the date and time, company name, address, organization number as well as the name, email and phone number to a contact person.
We will then make the reservation for you and send out a booking confirmation to the email of the contact person. The invoice will be sent out after your visit.

The maximum recommended number per room is 6 players, some rooms do allow more people, but it is not recommended unless necessary. Aim to be between 4-6 players per room, if possible. We charge per person and not per room, so booking more rooms will not change the price.

This is not a problem, usually we can arrange this when you show up on location.
If you however become too many, or too few, for the amount of rooms you’ve booked,
you need to contact us as you might need to change your booking.

With the unlikely event that you did not enjoy your experience, please let the staff know as soon as possible. Do not wait until the end of your game, but inform us directly if there is anything that is causing you to feel uncomfortable or unhappy with your experience. We will always try to accommodate your needs.

We do not provide any food or drinks in our location. We also do not allow people to bring food into our location due to potential allergy risk. Consumption of alcohol in our location is strictly prohibited, and if we notice that any players are showing signs of intoxication, we have the right to end your game or refuse you to play.

Yes! Our recommended minimum age is 10 and parental discretion is advised, so select a room that you feel comfortable that your child is playing. If you have any questions, please contact us.
Children under 15 need to have a parent or guardian (over the age of 18) present in order to play. The person does not need to participate but should be on location during the game.

In case you need to rebook or cancel your game, please contact us in advance according to the amount of rooms booked.

- Bookings for up to 2 rooms can be canceled or rebooked up to 24 hours before the start of the game.
- Bookings for 3 or more rooms can be canceled or rebooked up to 120 hours (5 days) before the start of the game.

Reply to your booking confirmation email before the deadline listed above and we will help reschedule your booking, or do a refund. If you booked using invoice or made a booking without a deposit and failed to inform us about canceling your booking or changing the amount of rooms needed, we will charge you 250 SEK per unused room.

Vouchers bought from our website can be used to pay for your game. After selecting your date and room simply add the voucher code in the field under “PAYMENT” and tick in the voucher box, then proceed with the payment. If the amount of players is more than the voucher is worth, you can pay for the reminding players on location. If you are less players than what the vouchers is worth, we will make a new voucher for you for the remaining amount of players.
For vouchers bought from HAPPY DAY you must contact us on [email protected] at least 24 hours before you wish to play as we need to validate your voucher before you arrive. Please send a picture/copy of the voucher and tell us which room, how many players and which day and time you wish to play with us and we will make the reservation for you. Always bring your voucher with you when you visit us.

Our top floor is wheelchair accessible and we have two rooms that are fully playable if you’re in a wheelchair, Sherlock and Jailbreak. When making your reservation, write in the comment section if any of the participants are playing in a wheelchair so we can set up the room to be even more accessible for all participants.

We are more than happy to have you come and play our rooms as part of your great day.
Please contact us if you have any specific questions.
We currently do not offer any food or drinks, we also HIGHLY recommend that no alcohol should be consumed at or before your game.

Bookings are made online via our website, press the “Book Now” button on the top of the screen. If you are a company and wish to book by invoice, please contact us by mail “[email protected]” with a booking request, and we will help you. After the booking you will receive a confirmation email, if you’ve not received one after making a booking, please contact us.

Our address is Gästrikegatan 17, located at Vasastan in central Stockholm.
The easiest way to reach our locations is by taking the green subway line and getting off at Sankt Eriksplan, exit Torsgatan. If you arrive by car we highly recommend using the parking garage at Torsgatan 31, it's a quick 5 minute walk from our location. Remember that you need to be at our location at least 15 minutes before your game starts.

If you wish to make a last minute booking or want to check our availability for a drop in game, please call us at 0737324597 to check the availability. We can not guarantee a game as we might not have enough staff on location.

When making your booking, we will take a payment of 250 SEK per room, the rest is paid at the spot when you show up. We accept Mastercard, Visa and American Express. We do not accept cash payment at our location.
If you are a company we also offer invoice as an option, please email us with a booking request to “[email protected]” and we will help you. Of course, you can also pay with a company card on the spot, and we can give you a receipt for the payment that can be used in accounting.

The maximum recommended number per room is 6 players, some rooms do allow more people, but it is not recommended unless necessary. Aim to be between 4-6 players per room, if possible. We charge per person and not per room, so booking more rooms will not change the price.

This is not a problem, usually we can arrange this when you show up on location.
If you however become too many, or too few, for the amount of rooms you’ve booked,
you need to contact us as you might need to change your booking.

If you need a copy of the receipt from the payment on location or if you didn’t receive your receipt for the booking you made online, please contact us by mail and we will send out a copy.
Sometimes it can get stuck in the spam folder, so please check there if you’ve not received anything.