FAQ
Policies (Cancellations, Rescheduling, Age Restrictions)
"The number of participants showing up may differ from the number that was booked with a voucher. Is this a problem?"
No, it's not. If you wish to play with more players than the voucher is valid for, you can pay for the extra players at the venue.
If you have less players than the voucher is valid for, you will receive a coupon at the venue for the unused places.
"What is your cancellation & reschedule policy?"
All sales are final. The deposit you pay for the room will not be refunded if booking is cancelled.
If you need to reschedule your booking you can do it once if you contact us at least 24 hours before game start.
If you have chosen to pay via invoice and want to cancel one or multiple rooms, you will be charged for the deposit of the room(s) you’ve chosen to cancel.
Games (Difficulty, Group Size, Duration)
"The number of participants showing up may differ from the number that was booked with a voucher. Is this a problem?"
No, it's not. If you wish to play with more players than the voucher is valid for, you can pay for the extra players at the venue.
If you have less players than the voucher is valid for, you will receive a coupon at the venue for the unused places.
"What languages are available?"
We welcome you both in Swedish and English if you wish. All of our games are bilingual.
"What do padlocks mean?"
We recommend our 3 locksmiths for less well-known players as well as teams of 2-3 people. Less eyes, fewer see the principle of small teams, is a perfect choice for such a track as well as for those who do not have at least 5 escape room game experiences.
"How many of us can go to a track / are more than the pitch capacity?"
The number of persons recommended to come to the track is shown on the track descriptions.
"We have more or fewer people than we did when booking!"
This is not a problem, so you do not need to dial it separately. It's enough if you find out how many people are on the spot. What you enter in the system is just a guiding number!
"When should I arrive?"
Please arrive 15 minutes before your appointment. Unfortunately if you are late we will have to deduct it from your game time. Remember: aim for 15 minutes early!
Booking (Cost, Events, Vouchers)
"How can I book with a Happy Day voucher?"
For voucher bookings from HAPPY DAY you must contact us on [email protected] at least 24 hours before you wish to play as we need to validate your voucher before you arrive. Please send a picture/copy of the voucher and tell us which room, how many players and which day and time you wish to play with us.
"How should I pay?"
Payment will be requested at the time of booking. You have to pay online for one person using your credit card, and everything else on the spot.
"How do I book?"
The booking is made through our online platform. It allows you to check our availabilities per mission (real time updated) and to book one or several missions in the same time.
"Can we offer PANIQ ROOM as a gift?"
You loved your PANIQ ROOM experience and you wish to make your friends or family a great and 100% original gift? You can buy a gift card on site or directly on our website.
"Is it possible to organise a bachelor or bachelorette party?"
You would like to organise a birthday, bachelor or bachelorette party? There are many occasions to spend a great hour with friends and family!
"Is it possible to organise a professional event?"
Yes indeed! We regularly welcome companies for team building sessions, a seminar or even just an informal night.
"We have more or fewer people than we did when booking!"
This is not a problem, so you do not need to dial it separately. It's enough if you find out how many people are on the spot. What you enter in the system is just a guiding number!
"Is my reservation OK? How do I know?"
After making the reservation, you will receive a confirmation email with all the information you need. If you did not receive a confirmation email, please contact us at [email protected]
"How do same-day reservations work?"
You just have to go to click on the BOOK NOW button and you can choose from the available time slots.
"When should I arrive?"
Please arrive 15 minutes before your appointment. Unfortunately if you are late we will have to deduct it from your game time. Remember: aim for 15 minutes early!
Accessibility & Health Concerns
"Are the rooms accessible for people with disabilities?"
There are four rooms available, but the Madman's Playroom is technically not suitable for wheelchairs. In the rooms of PanIQ Room, the doors are 90 cm wide and there is a disabled toilet and a lift.
“Are there any health conditions that would prevent a player from playing the game?"
Please contact us prior to your game or prior to booking if you are worried about a specific health issue in relation to gameplay. Our Game Masters can accommodate players’ needs and alter the games to a certain extent, though by nature escape games are exciting! Our aim is not to scare people; these are brain games. If you have any other questions about serious health issues, please contact us prior to your game for more details.
If you still need assistance, please contact us.