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FAQ

Booking (Cost, Events, Vouchers)

"How do I book?"

The booking is made through our online platform. It allows you to check our availabilities per mission (real time updated) and to book one or several missions in the same time.

"When should I arrive?"

Please arrive 15 minutes before your appointment. Unfortunately if you are late we will have to deduct it from your game time. Remember: aim for 15 minutes early!

"How do same-day reservations work?"

You just have to go to click on the BOOK NOW button and you can choose from the available time slots.

"Is my reservation OK? How do I know?"

After making the reservation, you will receive a confirmation email with all the information you need. If you did not receive a confirmation email, please contact us at info@paniqescaperoom.se

"We have more or fewer people than we did when booking!"

This is not a problem, so you do not need to dial it separately. It's enough if you find out how many people are on the spot. What you enter in the system is just a guiding number!

"Is it possible to organise a professional event?"

Yes indeed! We regularly welcome companies for team building sessions, a seminar or even just an informal night.

"Is it possible to organise a bachelor or bachelorette party?"

You would like to organise a birthday, bachelor or bachelorette party? There are many occasions to spend a great hour with friends and family!

"Can we offer PANIQ ROOM as a gift?"

You loved your PANIQ ROOM experience and you wish to make your friends or family a great and 100% original gift? You can buy a gift card on site or directly on our website.

"How should I pay?"

Payment will be requested at the time of booking. You have to pay online for one person using your credit card, and everything else on the spot.

Games (Difficulty, Group Size, Duration)

"When should I arrive?"

Please arrive 15 minutes before your appointment. Unfortunately if you are late we will have to deduct it from your game time. Remember: aim for 15 minutes early!

"We have more or fewer people than we did when booking!"

This is not a problem, so you do not need to dial it separately. It's enough if you find out how many people are on the spot. What you enter in the system is just a guiding number!

"How many of us can go to a track / are more than the pitch capacity?"

The number of persons recommended to come to the track is shown on the track descriptions.

"What do padlocks mean?"

We recommend our 3 locksmiths for less well-known players as well as teams of 2-3 people. Less eyes, fewer see the principle of small teams, is a perfect choice for such a track as well as for those who do not have at least 5 escape room game experiences.

"What languages are available?"

We welcome you both in Swedish and English if you wish. All of our games are bilingual.

Policies (Cancellations, Rescheduling, Age Restrictions)

"What is your cancellation & reschedule policy?"

All sales are final. We do not have refunds for cancellations and no shows. Reschedules will be allowed within 24 hours of your scheduled game. You can only reschedule a game one time.

"Can children participate?"

Of course! Nevertheless, the minimum age is 10 years.

Accessibility & Health Concerns

“Are there any health conditions that would prevent a player from playing the game?"

Please contact us prior to your game or prior to booking if you are worried about a specific health issue in relation to gameplay. Our Game Masters can accommodate players’ needs and alter the games to a certain extent, though by nature escape games are exciting! Our aim is not to scare people; these are brain games. If you have any other questions about serious health issues, please contact us prior to your game for more details.

"Are the rooms accessible for people with disabilities?"

There are four rooms available, but the Madman's Playroom is technically not suitable for wheelchairs. In the rooms of PanIQ Room, the doors are 90 cm wide and there is a disabled toilet and a lift.

For more information please choose your favorite way and contact us!