"When should I arrive?"
Please arrive 15 minutes before your appointment. Unfortunately if you are late we will have to deduct it from your game time.
Remember: aim for 15 minutes early!
"What is your cancellation & reschedule policy?"
All sales are final. We do not issue refunds for cancellations and no shows.
Reschedules will not be permitted within 24 hours of your scheduled game. You may only reschedule a game one time.
"What if we're late for our game?"
Please keep in mind that you have to arrive 15 minutes before your starting time. This will ensure you get the full hour in your room.
Your game begins precisely at the time you reserved. Unfortunately, if you are late, we will have to deduct it from your game time.
There are no refunds or reschedules for late arrivals.
"How do I cancel the reservation?"
You can cancel your reservation by replying to your original confirmation email and letting us know that you'd like to cancel. However, we encourage you to reschedule because there are no refunds applied for canceled reservations.
If you wish to reschedule, you can do it one time at least 24 hours prior to your original reservation time by replying to your booking confirmation email with your new preferred date and time.
"What if we can't show up after paying online?"
We're sorry, but there will be no refunds authorized for no show or canceled reservations.
The voucher number entered online might get marked as redeemed after making a reservation.
You can also reschedule at least 24 hours prior to your reservation time.
"Is my reservation OK? How do I know?"
After making the reservation, you will receive a confirmation email with all the information you need. If you did not receive a confirmation email, please contact us at email@example.com.
"What is the difference between the rooms?"
They differ in their story, mood, design, size and difficulty. Each one is unique and offers a different experience. The goal remains the same: Escape! We are keeping the rest a secret for now! Please check out the room profiles in the Escape Rooms menu.
"What happens if my voucher's promotional value expires?"
In case of a purchased coupon:
After the expiration date printed on your coupon, its promotional value expires, but you can still redeem it at the PanIQ Room for the amount paid.
For example, if you paid $99 for a coupon redeemable for a $149 ticket, that coupon is still valid for $99 worth of ticket. Our system will accept your reservation, and you will have to pay the $50 difference at the door in order to play.
"What's the age policy at PanIQ Room?"
Children under 10 will not be admitted under any circumstances. Participants under 18 must be accompanied by an adult.*
For children age 10-14, an adult must be in the room while playing.
For people age 15-18, an adult must show up before the game to check the players in and sign a waiver, but the adult does not have to be in the room during the game.
For more information please choose your favorite way and contact us!