FAQ
"How do I find the store and get in?"
Our address is:
2270 Quimby Rd, San Jose, CA 95122.
PanIQ Room is located inside Lion Business Park. You can enter the park from Quimby Road and you can park in our parking lot for free.
INSTRUCTIONS:
Follow the PanIQ Room signs inside the park, and park at the last sign. Walk along Building "A" to the end. PanIQ Room is located next to Smash Gyms.
"Where do I park?"
PanIQ Room is located inside Lion Business Park. You can enter the park from Quimby Road and you can park in our parking lot for free.
INSTRUCTIONS:
Follow the PanIQ Room signs inside the park, and park at the last sign. Walk along Building "A" to the end. PanIQ Room is located next to Smash Gyms.
"Is this facility handicap accessible?"
Although this facility is handicap accessible you might not experience the game to its fullest. If you have any questions please email us.
"Are there any health conditions that would prevent a player from playing the game?"
Our aim is not to scare people, however, in special cases our guests should notify us in advance, so we can suggest the best room for them. However, the game generates excitement and if you can't stand it, you should not play!
Booking and Operations
"Do you offer a military discount?"
Yes. We offer 10% off for all active military. Please email [email protected] to receive the code and show your military ID to your game host upon arrival.
"How can I make a reservation?"
On our booking page each available game is listed. We offer only private games.
Same day reservations can be easily booked online; our availability is updated in real-time. The reservation takes only a minute and you can pay online.
After making the reservation, you will receive a confirmation email with all the information you need. If you did not receive a confirmation email, please contact us at [email protected].
"How do same-day reservations work?"
You just have to go to click on the BOOK NOW button and you can choose from the available time slots.
"The number of participants showing up may differ from the number that was booked. Is this a problem?"
No, it's not. In this case you don't need to call us. It's okay if we learn the final number of your group at the door.
"Is my reservation OK? How do I know?"
After making the reservation, you will receive a confirmation email with all the information you need. If you did not receive a confirmation email, please contact us at [email protected].
"I would like to surprise someone with 'escape' as a gift! How can I do that?"
You can purchase a gift voucher for your recipient conveniently online, here.
You can either print or send the voucher to the recipient and its voucher number can be applied to the reservation when booking online.
"We would like to organize a corporate event or a bigger team building game! What do we do?"
Please contact us via email for special arrangements at [email protected].
"What happens if my voucher's promotional value expires?"
In case of a purchased coupon:
After the expiration date printed on your coupon, its promotional value expires, but you can still redeem it at the PanIQ Room for the amount paid.
For example, if you paid $99 for a coupon redeemable for a $149 ticket, that coupon is still valid for $99 worth of ticket. Our system will accept your reservation, and you will have to pay the $50 difference at the door in order to play.
Rules and Policies
"Do you offer a military discount?"
Yes. We offer 10% off for all active military. Please email [email protected] to receive the code and show your military ID to your game host upon arrival.
"What is your cancellation & reschedule policy?"
All sales are final. We do not issue refunds for cancellations and no shows.
Reschedules will not be permitted within 24 hours of your scheduled game.
"What if we're late for our game?"
Your game begins precisely at the time you reserved.
Unfortunately, if you are late we will have to deduct it from your game time. There are no refunds or reschedules for late arrivals.
Please keep in mind that you have to arrive 15 minutes before your starting time. This will ensure you get the full hour in your room.
"What's the age policy at PanIQ Room?"
Children under 10 will not be admitted under any circumstances. Participants under 18 must be accompanied by an adult.*
For children age 10-14, an adult must be in the room while playing.
For people age 15-18, an adult must show up before the game to check the players in and sign a waiver, but the adult does not have to be in the room during the game.
"When should I arrive?"
Please arrive 15 minutes before your appointment. Unfortunately if you are late we will have to deduct it from your game time.
Remember: aim for 15 minutes early!
"How do I cancel the reservation?"
You can cancel your reservation by replying to your original confirmation email and letting us know that you'd like to cancel. However, we encourage you to reschedule because there are no refunds applied for canceled reservations.
If you wish to reschedule your reservation, you can do it at least 24 hours prior to your original reservation time by replying to your confirmation email telling us your new preferred date and time.
"What if we can't show up after paying online?"
We're sorry, but there will be no refunds authorized for no show or canceled reservations.
The voucher number entered online might get marked as redeemed after making a reservation.
You can also reschedule at least 24 hours prior to your reservation time.
"What happens if my voucher's promotional value expires?"
In case of a purchased coupon:
After the expiration date printed on your coupon, its promotional value expires, but you can still redeem it at the PanIQ Room for the amount paid.
For example, if you paid $99 for a coupon redeemable for a $149 ticket, that coupon is still valid for $99 worth of ticket. Our system will accept your reservation, and you will have to pay the $50 difference at the door in order to play.
"Do I have to sign anything before the game start?"
You will have to sign a waiver liability before the game starts.
Games
"What's the ideal group size?"
Our rooms are for two to seven players. The most compelling and exciting adventure games usually occur with groups of four. If your group is smaller you can still play the game but your experience will not be the same. Generally, the smaller the team, the harder the game.
The maximum number beyond which we will not allow the game to be played is seven people.
"How long does it take to finish the game?"
It depends on your performance. When the game starts, you have 60 minutes to escape, so if you escape earlier, you are free!
"What is the difference between the rooms?"
They differ in their story, mood, design, size and difficulty. Each one is unique and offers a different experience. The goal remains the same: Escape! Check out the room profiles in the Escape Rooms menu.
We are keeping the rest a secret for now!
"Any suggestions before we start the game?"
In order to ensure an hour of uninterrupted fun, please use the restroom and mute or power off your cellphone before entering the PanIQ Room game area.
If you still need assistance, please contact us.