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FAQ

Booking (Cost, Events, Vouchers)

"How does booking work?"

You can make a reservation through our reservation system.

The reservation takes only a minute. You can easily track and change it as you wish. You can also call us or email us if you need assistance.

"What is a public escape room?"

We have 7 or 8 available spots per game in our escape rooms. A public game means that other players may join your game in case you have booked less than the maximum number of players.

Private games can be purchased as well which guarantees an experience only with your team.

"How much does it cost and how should I pay?"

Public games are $39 per person, and private games are $44 per person.

You will be prompted for payment when making the reservation. You can pay online conveniently using your debit or credit card.

"Is my reservation OK? How do I know?"

After making the reservation, you will receive a confirmation email with all the information you need.

If you do not get a confirmation email, please contact us at lasvegas@paniqroom.com.

"What happens if my voucher's promotional value expires?"

In case of a purchased coupon:
After the expiration date printed on your coupon, its promotional value expires, but you can still redeem it at the PanIQ Room for the amount paid.

For example, if you paid $99 for a coupon redeemable for a $149 ticket, that coupon is still valid for $99 worth of ticket. Our system will accept your reservation, and you will have to pay the $50 difference at the door in order to play.

"I would like to surprise someone with an 'escape' as a gift! How can I do that?"

You can purchase a gift voucher for your recipient conveniently online, here.

You can either print or send the voucher to the recipient, and its voucher number can be applied to the reservation when booking online.

"The number of participants showing up may differ from the number that was booked. Is this a problem?"

No, it's not. In this case you don't need to call us. It's okay if we learn the final number of your group at the door.

You will be asked to pay by credit or debit card for the additional players at the door.

Travel (Parking, CTA, Restaurants)

"How do I find the store?"

PanIQ Room Las Vegas is located inside the Grand Canal Shoppes at The Venetian Resort on the Las Vegas Strip. We’re next to the famous Atomic Saloon Show, on the mezzanine level (3rd floor), Palazzo side of the Shoppes.

To find your way, look for the LOVE art installation—steel ruby red letters that rise 12 feet tall—near the Waterfall Atrium:

Love Sign at The Venetian

If you’re at the LOVE installation on the casino level, take the elevator to the 2M floor and you’ll see PanIQ Room when the door opens.

If you see the LOVE installation while you’re on the retail level, take the escalator up one floor and PanIQ Room will be to your right.

Address: 3327 S Las Vegas Blvd, Las Vegas, NV 89109 (Google Maps | Apple Maps)

You can also check out the Grand Canal Shoppes store directory here.

"Where do I park?"

You can park in the self-park garage of the Palazzo for free and take the elevators up to the Retail level from there.

"When should I arrive?"

Please arrive 15 minutes before your appointment. Unfortunately if you are late we will have to deduct it from your game time.

Remember: Aim at 15 minutes earlier!

"Do you have a bar?"

Our lounge & bar area is open, where currently we are serving refreshing soft drinks.

Soon we'll also serve thematically appropriate signature cocktails or classic drinks while you navigate the boundaries between reality and fantasy.

Policies (Cancellations, Rescheduling, Age Restrictions)

"What's the age policy at PanIQ Room?"

Children under 10 will not be admitted under any circumstances. Participants under 18 must be accompanied by an adult.

For children age 10-14, an adult must be in the room while playing.

For people age 15-18, an adult must show up before the game to check the players in and sign a waiver, but the adult does not have to be in the room during the game.

"What is your cancellation & reschedule policy?"

All sales are final. We do not issue refunds for cancellations and no shows.

Reschedules will not be permitted within 24 hours of your scheduled game. You may only reschedule a game one time.

"How do I cancel the reservation?"

You can cancel your reservation by replying to your original confirmation email and letting us know that you'd like to cancel. However, we encourage you to reschedule because there are no refunds applied to canceled reservations.

If you wish to reschedule your reservation, you can do it one time at least 24 hours prior to your original reservation time by replying to your original confirmation email telling us your new preferred date and time.

"When should I arrive?"

Please arrive 15 minutes before your appointment. Unfortunately if you are late we will have to deduct it from your game time.

Remember: Aim at 15 minutes earlier!

"What if we can't show up after paying online?"

We're sorry, but there will be no refunds authorized for no show or cancelled reservations.

The voucher number entered online will be automatically marked as redeemed after making a reservation.

You also have one option to reschedule your game at least 24 hours prior to your reservation time.

"What if we're late for our game?"

Your game begins precisely at the time you reserved.

Unfortunately, if you are late we will have to deduct it from your game time. There are no refunds or reschedules for late arrivals.

Please keep in mind that you have to arrive 15 minutes before your starting time. This will ensure you get the full game time in your room.

Games (Difficulty, Group Size, Duration)

"How long does it take to finish the game?"

It depends on your performance. When the game starts, you have 45 minutes to escape, so the game never lasts more than 45 minutes plus preparation (10-15 minutes).

"What is a public escape room?"

We have 7 or 8 available spots per game in our escape rooms. A public game means that other players may join your game in case you have booked less than the maximum number of players.

Private games can be purchased as well which guarantees an experience only with your team.

"Any suggestions before we start the game?"

In order to ensure an uninterrupted fun experience, if possible, please use the restroom and mute or power off your cell phone before entering the PanIQ Room game area.

"What's the ideal group size for an escape room?"

The most compelling and exciting adventure games usually occur with groups of 4. If your group is smaller you can still play the game but your experience will not be the same. Generally, the smaller the team, the harder the game.

The maximum number beyond which we will not allow the game to be played is 7 or 8 people.

"What if we're late for our game?"

Your game begins precisely at the time you reserved.

Unfortunately, if you are late we will have to deduct it from your game time. There are no refunds or reschedules for late arrivals.

Please keep in mind that you have to arrive 15 minutes before your starting time. This will ensure you get the full game time in your room.

"There are more than 8 of us and we would like to play together. Can we do that?"

The minimum number of players we allow is 2 people, and the maximum number we allow is 8 people.

We do not allow more than 8 people in one room at the same time, but you are more than welcome to get some more friends and play in two different rooms!

"What is the difference between the rooms?"

They differ in their story, mood, design, size, difficulty and objectives. Each one is unique and offers a different experience. The goal remains the same: "Escape!" We are keeping the rest a secret for now!

Please check out the room profiles in the Escape Rooms menu.

"The number of participants showing up may differ from the number that was booked. Is this a problem?"

No, it's not. In this case you don't need to call us. It's okay if we learn the final number of your group at the door.

You will be asked to pay by credit or debit card for the additional players at the door.

Accessibility & Health Concerns

"Is this facility handicap accessible?"

All of our games are handicap accessible, although you might not experience the game to its fullest.

If you have any questions regarding handicap accessibility please email us.

"Are there any health conditions that would prevent a player from playing the game?"

Our aim is not to scare people. In special cases our guests should notify us in advance, so we can take out a couple of "sudden surprises" that raise the adrenaline levels or suggest the best room for them.

However, the game generates excitement and if you can't stand it you should not play!

For more information please choose your favorite way and contact us!