FAQ

You can make a reservation through our reservation system. Both public and private games are available.

The reservation takes only a minute. You can easily track and change it as you wish. You can also call us or email us if you need assistance.

We have 8 available spots per game in our escape rooms. A public game means that other players may join your game in case you have booked less than the maximum number of players.

Private games can be purchased as well which guarantees an experience only with your team.

No, it's not. In this case you don't need to call us. It's okay if we learn the final number of your group on-site.

You will be asked to pay by credit or debit card for the additional players at the door.

You can purchase a gift voucher for your recipient conveniently online, here.
You can either print or send the voucher to the recipient and its voucher number can be applied to the reservation when booking online.

After making the reservation, you will receive a confirmation email with all the information you need. If you do not get a confirmation email, please contact us at [email protected].

The minimum number of players we allow is 2 people. The maximum number we allow is 8 people.

For more information and possibilities of exemption please send us an email to [email protected]

You will be prompted for payment when making the reservation. You can pay online conveniently using your debit or credit card.

Please contact us via email for special arrangements at [email protected].

It is located at 910 Collins Ave, Miami Beach. The unit is on the base floor of the Stardust Hotel.

We don't have a private parking area. However, You can find metered parking on Collins Ave and on the nearby streets. Allow extra time for parking on nights and weekends, as the area is most congested then!

The most compelling and exciting adventure games usually occur with groups of four. If your group is smaller you can still play the game but your experience will not be the same. Generally, the smaller the team, the harder the game.

The maximum number beyond which we will not allow the game to be played is eight people.

We have 8 available spots per game in our escape rooms. A public game means that other players may join your game in case you have booked less than the maximum number of players.

Private games can be purchased as well which guarantees an experience only with your team.

No, it's not. In this case you don't need to call us. It's okay if we learn the final number of your group on-site.

You will be asked to pay by credit or debit card for the additional players at the door.

It depends on your performance. When the game starts, you have 60 minutes to escape, so the game never lasts more than an hour plus preparation, unless stated otherwise on the room's profile in the Escape Rooms menu.

The minimum number of players we allow is 2 people. The maximum number we allow is 8 people.

For more information and possibilities of exemption please send us an email to [email protected]

In order to ensure an hour of uninterrupted fun, if possible, please use the restroom and mute or power off your cellphone before entering the PanIQ Room game area.

They differ in their story, mood, design, size, difficulty and objectives. Each one is unique and offers a different experience. The goal remains the same: "Escape!" We are keeping the rest a secret for now!

Please check out the room profiles in the Escape Rooms menu.

Children under 7 will not be admitted. Children under 10 will not be admitted to Medieval Madness room. Cartel Crackdown is only for adults. For exemption please write an email to [email protected] or call us at (305) 247-4995.

For children age 7-12, an adult must be in the room while playing.

For children age 13-18, an adult must show up before the game to check the players in and sign a waiver, but the adult does not have to be in the room during the game.

Your game begins precisely at the time you reserved.

Unfortunately, if you are late we will have to deduct it from your game time after 15 minutes late. There are no refunds or reschedules for late arrivals.

Please keep in mind that you have to arrive 15 minutes before your starting time. This will ensure you get the full hour in your room.

All sales are final. We do not issue refunds for cancellations and no shows.

Reschedules will not be permitted within 24 hours of your scheduled game. You may only reschedule a game one time.

When booking a public room, if your group arrives late, the team who has arrived on time reserves the right to play immediately at the start time. Once the gameplay for a public room has started, no other teams will be permitted to join the group.

You can cancel your reservation by replying to your original confirmation email and letting us know that you'd like to cancel. However, we encourage you to reschedule because there are no refunds applied to canceled reservations.

If you wish to reschedule your reservation, you can do it one time at least 24 hours prior to your original reservation time by replying to your original confirmation email telling us your new preferred date and time.

Please arrive 15 minutes before your appointment. Unfortunately if you are late we will have to deduct it from your game time.

Remember: Aim at 15 minutes earlier!

We're sorry, but there will be no refunds authorized for No Show or Canceled reservations.

The Voucher number entered online will be automatically marked as redeemed after making a reservation.

You also have one option to reschedule your game at least 24 hours prior to your reservation time.

In case of a purchased coupon:
After the expiration date printed on your coupon, its promotional value expires, but you can still redeem it at the PanIQ Room for the amount paid.

For example, if you paid $99 for a coupon redeemable for a $149 ticket, that coupon is still valid for $99 worth of ticket. Our system will accept your reservation, and you will have to pay the $50 difference at the door in order to play.

Here. You have to sign a waiver liability before the game start.

Yes! Our entire space is easily accessible to people at all levels of mobility. Some rooms (Pirates of the Bermuda Triangle and Guardian of Gotham) have a relatively small available floor area and so may not be the best fit for a wheelchair or any large mobility devices.

Our aim is not to scare people. In special cases our guests should notify us in advance, so we can take out a couple of "sudden surprises" that raise the adrenaline levels or suggest the best room for them. However, the game generates excitement and if you can't stand it you should not play!