Booking (Cost, Events, Vouchers)
"How do same-day reservations work?"
You just have to go to click on the BOOK NOW button and you can choose from the available time slots.
"How can I make an appointment?"
All reservations are made through our Booking page. The reservation takes only a minute. Call or email us if you need assistance making the reservation.
For same day reservations, please send us an email and we will try to accommodate you.
"Is my reservation OK? How do I know?"
After making the reservation, you will receive a confirmation email with all the information you need. If you do not get a confirmation email, please contact us at email@example.com.
"How should I pay?"
You will be prompted for payment when making the reservation. You can pay online conveniently using your debit or credit card.
"We would like to organize a corporate event or a bigger team building game! What do we do?"
Please contact us via email for special arrangements at firstname.lastname@example.org.
"I would like to surprise someone with 'escape' as a gift! How can I do that?"
You can purchase a gift voucher for your recipient conveniently online, here.
You can either print or send the voucher to the recipient and its voucher number can be applied to the reservation when booking online.
"What happens if my voucher's promotional value expires?"
In case of a purchased coupon:
After the expiration date printed on your coupon, its promotional value expires, but you can still redeem it at the PanIQ Room for the amount paid.
For example, if you paid $99 for a coupon redeemable for a $149 ticket, that coupon is still valid for $99 worth of ticket. Our system will accept your reservation, and you will have to pay the $50 difference at the door in order to play.
Travel (Parking, CTA, Restaurants)
"Where do I park?"
Parking is limited, please carpool if possible.
You can park in our driveway just off of Barham Blvd. There is also street parking available along Winnie Drive.
After 7 pm parking is possible next door at Champion Dance Shoes.
"What if we're late for our game?
Your game begins precisely at the time you reserved.
Unfortunately, if you are late we will have to deduct it from your game time. There are no refunds or reschedules for late arrivals.
Please keep in mind that you have to arrive 15 minutes before your starting time. This will ensure you get the full hour in your room.
"When should I arrive?"
Please arrive 15 minutes before your appointment. Unfortunately if you are late we will have to deduct it from your game time.
Remember: Aim at 15 minutes earlier!
Policies (Cancellations, Rescheduling, Age Restrictions)
"What's the age policy at PanIQ Room?"
Children under 10 will not be admitted under any circumstances. Participants under 18 must be accompanied by an adult.*
For children age 10-14, an adult must be in the room while playing.
For people age 15-18, an adult must show up before the game to check the players in and sign a waiver, but the adult does not have to be in the room during the game.
"What is your cancellation & reschedule policy?"
All sales are final. We do not issue refunds for cancellations and no shows.
Reschedules will not be permitted within 24 hours of your scheduled game.
"How do I cancel or reschedule the reservation?"
You can cancel your reservation by replying to your original confirmation email and letting us know that you'd like to cancel. However, we encourage you to reschedule because there are no refunds applied to canceled reservations.
If you wish to reschedule your reservation, you can do it at least 24 hours prior to your original reservation time by replying to your confirmation email telling us your new preferred date and time.
"What if we can't show up after paying online?"
We're sorry, but there will be no refunds authorized for No Show or Canceled reservations.
The Voucher number entered online will be automatically marked as redeemed after making a reservation.
You also have the option to reschedule your game at least 24 hours prior to your reservation time.
"Do I have to sign anything before the game start?"
Everyone in the group must sign a liability waiver before the game starts.
Games (Difficulty, Group Size, Duration)
"The number of participants showing up may differ from the number that was booked. Is this a problem?"
No, it's not. In this case you don't need to call us. It's okay if we learn the final number of your group at the door.
You will be asked to pay by credit or debit card for the additional players at the door.
"There are more than seven of us and we would like to play together. Can we do that?"
The minimum number of players we allow is two people, and the maximum number we allow is seven people.
We do not allow more than seven people in one room at the same time, but you are more than welcome to get some more friends and play in two different rooms!
"Am I going to be mixed with strangers?"
No, you're not. If you book a slot whether for 2 or 6 players, there's going to be only your team playing in the room at that time.
"How long does it take to finish the game?"
It depends on your performance. When the game starts, you have 60 minutes to escape, so the game never lasts more than an hour plus preparation.
"What is the difference between the rooms?"
Each one is unique and offers a different experience. They differ in their theme, ambiance, design, size, difficulty and objectives. The goal remains the same: "Escape!" We are keeping the rest a secret for now! We recommend the Insane Asylum for players that have never played an escape game before.
"What's the ideal group size for an escape room?"
The most compelling and exciting adventure games usually occur with groups of four. If your group is smaller you can still play the game but your experience will not be the same. Generally, the smaller the team, the harder the game.
The maximum number beyond which we will not allow the game to be played is seven people.
"Any suggestions before we start the game?"
In order to ensure an hour of uninterrupted fun, if possible, please use the restroom and mute or power off your cellphone before entering the PanIQ Room game area.
Accessibility & Health Concerns
"Are you handicap accessible?"
Although this facility is handicap accessible you might not experience the game to its fullest. If you have any questions please email us.
"Are there any health conditions that would prevent a player from playing the game?"
Our aim is not to scare people. In special cases our guests should notify us in advance, so we can take out a couple of "sudden surprises" that raise the adrenaline levels or suggest the best room for them. However, the game generates excitement and if you can't stand it you should not play!