FAQ
Accessibility & Health Concerns
"Is this facility handicap accessible?"
Yes, the whole facility and all of our escape rooms are handicap accessible.
"Are there any health conditions that would prevent a player from playing the game?"
Our aim is not to scare people. In special cases our guests should notify us in advance, so we can suggest the best room for them.
However, the game generates excitement and if you can't stand it you should not play!
Travel (Parking, CTA, Restaurants)
"Where do I park?"
There is metered parking on Pine Ave, or you can use the parking lots nearby.
Parking Lots & Garages
"Where is PanIQ Room Long Beach located?"
PanIQ Room Long Beach is located on busy Pine Avenue in Downtown Long Beach.
Our address is:
327 Pine Ave, Long Beach, CA 90802 (Google Maps | Apple Maps)
Games (Difficulty, Group Size, Duration)
"How long does it take to finish the game?"
It depends on your performance. When the game starts, you have 45 or 60 minutes to escape, so the games don't lasts more than 45 or 60 minutes plus preparation (10-15 minutes).
"Any suggestions before we start the game?"
In order to ensure an uninterrupted fun experience, if possible, please use the restroom and mute or power off your cell phone before entering the PanIQ Room game area.
"What's the ideal group size for an escape room?"
The most compelling and exciting adventure games usually occur with groups of 4. If your group is smaller you can still play the game but your experience will not be the same. Generally, the smaller the team, the harder the game.
The maximum number beyond which we will not allow the game to be played is 7 people.
"There are more than 7 of us and we would like to play together. Can we do that?"
The minimum number of players we allow is 2 people, and the maximum number we allow is 7 people.
We do not allow more than 7 people in one room at the same time, but you are more than welcome to get some more friends and play in two different rooms!
"What is the difference between the rooms?"
They differ in their story, mood, design, size, difficulty and objectives. Each one is unique and offers a different experience. The goal remains the same: "Escape!" We are keeping the rest a secret for now!
Please check out the room profiles in the Escape Rooms menu.
"The number of participants showing up may differ from the number that was booked. Is this a problem?"
No, it's not. In this case you don't need to call us. It's okay if we learn the final number of your group at the door.
You will be asked to pay by credit or debit card for the additional players at the door.
Policies (Cancellations, Rescheduling, Age Restrictions)
"What's the age policy at PanIQ Room?"
Children under the age of 8 are not permitted.
Children aged 8-14 must be in a privately booked room with their group, and at least one player must be over 18.
Players aged 15-17 must have an adult (a person over 18) present upon check in to sign a waiver, but are able to play without an adult in the room.
The staff at PanIQ Room reserves the right to refuse service to anyone.
"What is your cancellation & reschedule policy?"
All sales are final. We do not issue refunds for cancellations and no shows.
Rescheduling 48 hours in advance is complementary one time. Late arrival fees will apply if a rebooking occurs more than once.
"What if we're late for our private game?"
Your game begins precisely at the time you reserved. Unfortunately, if you are late we might have to deduct time from your game or apply a late fee.
Please keep in mind that you have to arrive 15 minutes before your starting time. This will ensure you get the full game time in your room.
Rescheduling due to a late arrival (5 minutes into game start time) might be subject to a $5 per person late surcharge.
Arriving 15 minutes after a game is scheduled to start will be considered a “no show” and the reservation will be cancelled. No refunds will be issued.
If you notify us by phone that you will be late, we will do our best to wait or accommodate a new time for you.
"Is my reservation OK? How do I know?"
After making the reservation, you will receive a confirmation email with all the information you need.
If you do not get a confirmation email, please contact us at [email protected].
"What if we can't show up after paying online?"
We're sorry, but there will be no refunds issued for no shows or cancelled reservations.
In case of a voucher payment, the voucher number entered online will be automatically marked as redeemed after making a reservation.
You do have one option to reschedule your game at least 24 hours prior to your reservation time.
"When should I arrive?"
All groups are asked to arrive 15 minutes prior to their reserved time. Your booking begins 10 minutes prior to the start of your game to allow for a check in, a quick overview of the escape room process, storing your belongings in a locker, and using the restrooms, if needed.
If you arrive after the 10-minute mark, even if it is before the start time of your game, we may not be able to give you the full allotted time to make your escape. Your game clock begins promptly at the scheduled start time!
"How do I cancel the reservation?"
You can cancel your reservation by replying to your original confirmation email and letting us know that you'd like to cancel. However, we encourage you to reschedule because there are no refunds applied to canceled reservations.
If you wish to reschedule your reservation, you can do it one time at least 24 hours prior to your original reservation time by replying to your original confirmation email telling us your new preferred date and time.
"There are more than 7 of us and we would like to play together. Can we do that?"
The minimum number of players we allow is 2 people, and the maximum number we allow is 7 people.
We do not allow more than 7 people in one room at the same time, but you are more than welcome to get some more friends and play in two different rooms!
"Do you offer a military discount?"
Yes. We offer 10% off for all active military. Please email [email protected] to receive the code and show your military ID to your game host upon arrival.
Booking (Cost, Events, Vouchers)
"How does booking work?"
You can make a reservation through our reservation system.
The reservation takes only a minute. You can easily track and change it as you wish. You can also call us or email us if you need assistance.
"What happens if my voucher's promotional value expires?"
In case of a purchased coupon:
After the expiration date printed on your coupon, its promotional value expires, but you can still redeem it at the PanIQ Room for the amount paid.
For example, if you paid $99 for a coupon redeemable for a $149 ticket, that coupon is still valid for $99 worth of ticket. Our system will accept your reservation, and you will have to pay the $50 difference at the door in order to play.
"I would like to surprise someone with an 'escape' as a gift! How can I do that?"
You can purchase a gift voucher for your recipient conveniently online, here.
You can either print or send the voucher to the recipient, and its voucher number can be applied to the reservation when booking online.
"Do you offer a military discount?"
Yes. We offer 10% off for all active military. Please email [email protected] to receive the code and show your military ID to your game host upon arrival.
"The number of participants showing up may differ from the number that was booked. Is this a problem?"
No, it's not. In this case you don't need to call us. It's okay if we learn the final number of your group at the door.
You will be asked to pay by credit or debit card for the additional players at the door.
Booking and Operations
"We would like to organize a corporate event or a bigger team building game! What do we do?"
Please contact us via email for special arrangements at [email protected].
If you still need assistance, please contact us.