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30% OFF VOUCHERS
Starting at $99

FAQ

Accessibility & Health Concerns

"Is this facility handicap accessible?"

Our building and most of our games are handicap accessible. If you have any questions regarding accessibility, please email us so we can ensure a good experience for you and your whole team!

"Are there any health conditions that would prevent a player from playing the game?"

Our games are safe and do not pose inherent health risks to our players. However, the game is meant to be exciting, and if you can't stand it you should not play! If you have a specific mental or physical health matter that may impact your experience, please reach out to us so we can suggest a specific game room or make special accommodations for you!

Booking (Cost, Events, Vouchers)

"How does booking work?"

You can make a reservation through our reservation system.

Choose your game, then choose your date and time, and booking is quick and easy from there! Our team is happy to assist with booking, so call or email us for any questions or concerns!

"Is my reservation OK? How do I know?"

After making the reservation, you will receive a confirmation email with all the information you need.

If you do not get a confirmation email, please contact us at [email protected].

"What happens if my voucher's promotional value expires?"

After the expiration date printed on your coupon, its promotional value expires, but you can still redeem it at the PanIQ Room for the amount you originally paid.

For example, if you paid $99 for a coupon redeemable for a $149 ticket, that coupon is still valid for $99 worth of tickets. Our system will accept your reservation, and you will have to pay the $50 difference at the door in order to play.

"I would like to surprise someone with an 'escape' as a gift! How can I do that?"

You can purchase a gift voucher for your recipient conveniently online, here.

You can either print or send the voucher to the recipient, and its voucher number can be applied to the reservation when booking online.

"The number of participants showing up may differ from the number that was booked. Is this a problem?"

As long as it doesn't exceed the maximum number of players for the game, this is not a problem! In this case you don't need to call us; it's okay if we learn the final number of your group at the door.

You will be asked to pay by credit or debit card for any additional players at the door.

"We would like to organize a corporate event or a bigger team building game! What do we do?"

We can absolutely accommodate larger groups for multi-room events! Please contact us via email for special arrangements at [email protected].

Policies (Cancellations, Rescheduling, Age Restrictions)

"What's the age policy at PanIQ Room?"

Children under the age of 10 are not permitted.

Children aged 10-15 must be in a privately booked room with their group, and at least one person over the age of 18 must be a paid player in the game.

Players aged 16-17 must have an adult (a person over 18) present upon check in to sign a waiver, but are able to play without an adult in the room.

The staff at PanIQ Room reserves the right to refuse service to anyone.

"What is your cancellation & reschedule policy?"

All sales are final. We do not issue refunds for cancellations and no shows.

We provide one complementary reschedule of your game, as long as you give at least 24 hours notice. Rescheduling fees will apply if a rebooking occurs more than once or with less than 24 hours notice.

"What if we're late for our game?"

Your game begins precisely at the time you reserved. Unfortunately, if you are late we might have to deduct time from your game or apply a late fee.

Please keep in mind that you must arrive 15 minutes before your starting time. This will ensure you get the full game time in your room.

Rescheduling due to a late arrival (5 minutes into game start time) might be subject to a $5 per person late surcharge.

Arriving 15 minutes after a game is scheduled to start will be considered a “no show” and the reservation will be cancelled. No refunds will be issued.

If you notify us by phone that you will be late, we will do our best to wait or accommodate a new time for you.

"How do I cancel the reservation?"

You can cancel your reservation by replying to your original confirmation email and letting us know that you'd like to cancel. However, we strongly encourage you to reschedule because there are no refunds applied to canceled reservations.

If you wish to reschedule your reservation, you can do it one time at least 24 hours prior to your original reservation time by replying to your original confirmation email telling us your new preferred date and time. Reschedules with less than 24 hours notice will result in a fee.

"When should I arrive?"

All groups are asked to arrive 15 minutes prior to their reserved time. Your booking begins 10 minutes prior to the start of your game to allow for a check in, a quick overview of the escape room process, storing your belongings in a locker, and using the restrooms, if needed.

If you arrive after the 10-minute mark, even if it is before the start time of your game, we may not be able to give you the full allotted time to make your escape. Your game clock begins promptly at the scheduled start time!

"What if we can't show up after paying online?"

We're sorry, but there will be no refunds issued for no shows or cancelled reservations.

In case of a voucher payment, the voucher number entered online will be automatically marked as redeemed after making a reservation.

You can reschedule your game one time, up to 24 hours prior to your reservation time. Less than 24 hours notice will result in a rescheduling fee.

"There are more than 8 of us and we would like to play together. Can we do that?"

The minimum number of players we allow is 2 people, and the maximum number we allow is 8 people (except Haunted Manor, which has a maximum of 6 players).

We do not allow more than 8 people in one room at the same time, and for larger groups we recommend splitting into multiple games. We can make your multi-room event a friendly competition as well. Email us for details!

Games (Difficulty, Group Size, Duration)

"How long does it take to finish the game?"

It depends on your performance! Most of our guest spend about an hour and 30 minutes with us: 15 minutes of preparation, one hour of gameplay, and 15 minutes to for pictures, questions, and high-fives.

"Any suggestions before we start the game?"

In order to ensure an uninterrupted fun experience, please use the restroom and mute or power off your cell phone before entering the PanIQ Room game area. We also recommend having a clear head, save the drinks until after you play! We will deny entry to anyone who is visibly intoxicated.

"What's the ideal group size for an escape room?"

The most compelling and exciting adventure games usually occur with groups of 4. Smaller groups are welcome too, however the general rule is that the smaller the team is, the harder the game.

The maximum number of players varies, so please check the booking page to make sure the game you'd like to play can accommodate your whole group!

"There are more than 8 of us and we would like to play together. Can we do that?"

The minimum number of players we allow is 2 people, and the maximum number we allow is 8 people (except Haunted Manor, which has a maximum of 6 players).

We do not allow more than 8 people in one room at the same time, and for larger groups we recommend splitting into multiple games. We can make your multi-room event a friendly competition as well. Email us for details!

"What is the difference between the rooms?"

They differ in their story, mood, design, size, difficulty and objectives. Each one is unique and offers a different experience. The goal remains the same: "Escape!" We are keeping the rest a secret for now!

Please check out the room profiles in the Escape Rooms menu.

"The number of participants showing up may differ from the number that was booked. Is this a problem?"

As long as it doesn't exceed the maximum number of players for the game, this is not a problem! In this case you don't need to call us; it's okay if we learn the final number of your group at the door.

You will be asked to pay by credit or debit card for any additional players at the door.

Travel (Parking, CTA, Restaurants)

"Where do I park?"

There is limited metered parking on Market, Wabash or Delaware Streets (pay for these spots at parkmobile.io). Garage parking can also be booked for hourly or daily rates at the Indiana Parking Garage or First Indiana Plaza Parking (pay by card at the garage).

"How do I find the store and get in?"

We're located just 1.5 blocks East of Monument Circle in Downtown Indy. Look for our sign hanging over the sidewalk (on the North side of the street) and follow the instructions posted on the door to get inside!

If you still need assistance, please contact us.