FAQ

Our building and most of our games are handicap accessible. If you have any questions regarding accessibility, please email us so we can ensure a good experience for you and your whole team!

Our games are safe and do not pose inherent health risks to our players. However, the game is meant to be exciting, and if you can't stand it you should not play! If you have a specific mental or physical health matter that may impact your experience, please reach out to us so we can suggest a specific game room or make special accommodations for you!

You can make a reservation through our reservation system.

Choose your game, then choose your date and time, and booking is quick and easy from there! Our team is happy to assist with booking, so call or email us for any questions or concerns!

After making the reservation, you will receive a confirmation email with all the information you need.

If you do not get a confirmation email, please contact us at [email protected].

After the expiration date printed on your coupon, its promotional value expires, but you can still redeem it at the PanIQ Room for the amount you originally paid.

For example, if you paid $99 for a coupon redeemable for a $149 ticket, that coupon is still valid for $99 worth of tickets. Our system will accept your reservation, and you will have to pay the $50 difference at the door in order to play.

You can purchase a gift voucher for your recipient conveniently online, here.

You can either print or send the voucher to the recipient, and its voucher number can be applied to the reservation when booking online.

Yes. We offer 10% off for all active military. Please email [email protected] to receive the code and show your military ID to your game host upon arrival.

As long as it doesn't exceed the maximum number of players for the game, this is not a problem! In this case you don't need to call us; it's okay if we learn the final number of your group at the door.

You will be asked to pay by credit or debit card for any additional players at the door.

We can absolutely accommodate larger groups for multi-room events! Please contact us via email for special arrangements at [email protected].

Children under the age of 8 are not permitted.

Children aged 8-14 must be in a privately booked room with their group, and at least one person over the age of 18 must be a paid player in the game.

Players aged 15 -18 must have an adult (a person over 18) present upon check-in to sign a waiver but are able to play without an adult in the room.

The staff at PanIQ Room reserves the right to refuse service to anyone.

All sales are final. We do not issue refunds for cancellations and no shows.

You can reschedule your booking up to 24 hours before its start time. For games less than 24 hours away, a 15% rescheduling fee will be charged.

How to reschedule your game in 3 steps:
1. Click on your reservation link provided above.
2. Once on our Booking Confirmation page, click the "Reschedule Booking" button. You will then receive a Reschedule Code with a balance matching your booking price.
3. Use the voucher code to book a game at a suitable time on our website.

Please note that rescheduling is not possible if the game is scheduled to start within less than 12 hours, and the Reschedule Code is valid for 3 months.

Your game begins precisely at the time you reserved. Unfortunately, if you are late we might have to deduct time from your game or apply a late fee.

Please keep in mind that you must arrive 15 minutes before your starting time. This will ensure you get the full game time in your room.

Rescheduling due to a late arrival (5 minutes into game start time) might be subject to a $5 per person late surcharge.

Arriving 15 minutes after a game is scheduled to start will be considered a “no show” and the reservation will be cancelled. No refunds will be issued.

If you notify us by phone that you will be late, we will do our best to wait or accommodate a new time for you.

All groups are asked to arrive 15 minutes prior to their reserved time. Your booking begins 10 minutes prior to the start of your game to allow for a check in, a quick overview of the escape room process, storing your belongings in a locker, and using the restrooms, if needed.

If you arrive after the 10-minute mark, even if it is before the start time of your game, we may not be able to give you the full allotted time to make your escape. Your game clock begins promptly at the scheduled start time!

We're sorry, but there will be no refunds issued for no shows or cancelled reservations.

In case of a voucher payment, the voucher number entered online will be automatically marked as redeemed after making a reservation.

You can reschedule your game one time, up to 24 hours prior to your reservation time. Less than 24 hours notice will result in a rescheduling fee.

You can cancel your reservation by replying to your original confirmation email and letting us know that you'd like to cancel. However, we strongly encourage you to reschedule because there are no refunds applied to canceled reservations.

If you wish to reschedule your reservation, you can do it one time at least 24 hours prior to your original reservation time by replying to your original confirmation email telling us your new preferred date and time. Reschedules with less than 24 hours notice will result in a fee.

The minimum number of players we allow is 2 people, and the maximum number we allow is 8 people (except Haunted Manor, which has a maximum of 6 players).

We do not allow more than 8 people in one room at the same time, and for larger groups we recommend splitting into multiple games. We can make your multi-room event a friendly competition as well. Email us for details!

Yes. We offer 10% off for all active military. Please email [email protected] to receive the code and show your military ID to your game host upon arrival.

It depends on your performance! Most of our guest spend about an hour and 30 minutes with us: 15 minutes of preparation, one hour of gameplay, and 15 minutes to for pictures, questions, and high-fives.

In order to ensure an uninterrupted fun experience, please use the restroom and mute or power off your cell phone before entering the PanIQ Room game area. We also recommend having a clear head, save the drinks until after you play! We will deny entry to anyone who is visibly intoxicated.

The most compelling and exciting adventure games usually occur with groups of 4. Smaller groups are welcome too, however the general rule is that the smaller the team is, the harder the game.

The maximum number of players varies, so please check the booking page to make sure the game you'd like to play can accommodate your whole group!

The minimum number of players we allow is 2 people, and the maximum number we allow is 8 people (except Haunted Manor, which has a maximum of 6 players).

We do not allow more than 8 people in one room at the same time, and for larger groups we recommend splitting into multiple games. We can make your multi-room event a friendly competition as well. Email us for details!

They differ in their story, mood, design, size, difficulty and objectives. Each one is unique and offers a different experience. The goal remains the same: "Escape!" We are keeping the rest a secret for now!

Please check out the room profiles in the Escape Rooms menu.

As long as it doesn't exceed the maximum number of players for the game, this is not a problem! In this case you don't need to call us; it's okay if we learn the final number of your group at the door.

You will be asked to pay by credit or debit card for any additional players at the door.

There is limited metered parking on Market, Wabash or Delaware Streets (pay for these spots at parkmobile.io). Garage parking can also be booked for hourly or daily rates at the Indiana Parking Garage or First Indiana Plaza Parking (pay by card at the garage).

We're located just 1.5 blocks East of Monument Circle in Downtown Indy. Look for our sign hanging over the sidewalk (on the North side of the street) and follow the instructions posted on the door to get inside!

We're located just one and a half blocks East of Monument Circle in Downtown Indy.

Look for our sign hanging over the sidewalk on East Market Street!