Games (Difficulty, Group Size, Duration)
"When should I arrive?"
Please arrive 15 minutes before your appointment. Unfortunately if you are late we will have to deduct it from your game time.
Remember: aim for 15 minutes early!
"What if we're late for our game?"
Your game begins precisely at the time you reserved! Please keep in mind that you have to arrive 15 minutes before your starting time. This will ensure you get the full hour in your room.
Your group can certainly start later, but you will have less time. Keep in mind the pre-game procedures (waiver and rules) for which we ask you to be 15 minutes early!
There are no refunds for late arrivals.
"What's the ideal group size?"
The most compelling and exciting adventure games usually occur with groups of four. If your group is smaller you can still play the game but your experience will not be the same. Generally, the smaller the team, the harder the game.
The maximum number beyond which we will not allow the game to be played is seven people.
"There are more than seven of us and we would like to play together. Can we do that?"
The minimum number of players we allow is two people, and the maximum number we allow is seven people.
We do not allow more than seven people in one room at the same time, but you are more than welcome to play as two separate groups!
"The number of participants showing up may differ from the number that was booked. Is this a problem?"
No, it's not. In this case you don't need to call us. It's okay if we learn the final number of your group at the door.
You will be asked to pay by credit or debit card for the additional players at the door.
"What is the difference between the rooms?"
They differ in their story, mood, design, size and difficulty. Each one is unique and offers a different experience. The goal remains the same: Escape! We are keeping the rest a secret for now! Please check out the room profiles in the Escape Rooms menu.
"Any suggestions before we start the game?"
In order to ensure an hour of uninterrupted fun, if possible, dress comfortably, use the restroom and mute or power off your cellphone before entering the PanIQ Room game area.
Policies (Cancellations, Rescheduling, Age Restrictions)
"What's the age policy at PanIQ Room?"
Children under 10 will not be admitted under any circumstances. Participants under 18 must be accompanied by an adult.
For children ages 10-14, an adult must be in the room during the game.
For children ages 15-18, an adult must show up before the game to check in players and sign a waiver, but the adult does not have to be in the room during the game.
"What is your cancellation & reschedule policy?"
All sales are final. We do not issue refunds for cancellations and no shows.
Reschedules will not be permitted within 24 hours of your scheduled game.
"How do I cancel the reservation?"
You can cancel your reservation by replying to your original confirmation email and letting us know that you'd like to cancel. However, we encourage you to reschedule because there are no refunds applied for canceled reservations.
If you wish to reschedule your reservation, you can do it at least 24 hours prior to your original reservation time by replying to your confirmation email telling us your new preferred date and time.
"What if we can't show up after paying online?"
We're sorry, but there will be no refunds authorized for no show or canceled reservations.
The voucher number entered online might get marked as redeemed after making a reservation.
You can also reschedule at least 24 hours prior to your reservation time.
"What happens if my voucher's promotional value expires?"
In case of a purchased coupon:
After the expiration date printed on your coupon, its promotional value expires, but you can still redeem it at the PanIQ Room for the amount paid.
For example, if you paid $99 for a coupon redeemable for a $149 ticket, that coupon is still valid for $99 worth of ticket. Our system will accept your reservation, and you will have to pay the $50 difference at the door in order to play.
"Do I have to sign anything before the game start?"
You will have to sign a waiver liability before the game starts.
Travel (Parking, CTA, Restaurants)
Booking (Cost, Events, Vouchers)
"How do same-day reservations work?"
You just have to click on the BOOK NOW button and you can choose from the available time slots.
"Is my reservation OK? How do I know?"
After making the reservation, you will receive a confirmation email with all the information you need. If you did not receive a confirmation email, please contact us at email@example.com.
"I would like to surprise someone with 'escape' as a gift! How can I do that?"
You can purchase a gift voucher for your recipient conveniently online, here.
You can either print or send the voucher to the recipient and its voucher number can be applied to the reservation when booking online.
"We would like to organize a corporate event or a bigger team building game! What do we do?"
You can book multiple rooms online at the same time conveniently here.
You will get the following discounts:
2 games – 10%
3-4 games – 15%
5-6 games – 20%
7+ games – 25%
For special arrangements please contact us at firstname.lastname@example.org
Accessibility & Health Concerns
"Is this facility handicap accessible?"
Although this facility is handicap accessible you might not experience the game to its fullest. If you have any questions please email us.
"Are there any health conditions that would prevent a player from playing the game?"
There are flashing lights with stroboscope in the Zombie Outbreak room. Please consider all related health concerns you may have before the game.
In case you have any special health condition please contact us before the game, and we will recommend the best room for your needs.
Our aim is not to scare people. The game generates excitement, and if you can't stand it, it is not recommended to play. In case you don't feel comfortable during the game, don't worry, you can stop it at any time.