FAQ

You can make a reservation through our reservation system. Both public and private games are available.

The reservation takes only a minute. You can easily track and change it as you wish. You can also call us or email us if you need assistance.

Yes. We offer 10% off for all active military. Please email [email protected] to receive the code and show your military ID to your game host upon arrival.

You just have to click on the BOOK NOW button and you can choose from the available time slots.

After making the reservation, you will receive a confirmation email with all the information you need. If you did not receive a confirmation email, please contact us at [email protected].

You can purchase a gift voucher for your recipient conveniently online, here.
You can either print or send the voucher to the recipient and its voucher number can be applied to the reservation when booking online.

You can book multiple rooms online at the same time conveniently here.

You will get the following discounts:

2 games – 10%
3-4 games – 15%
5-6 games – 20%
7+ games – 25%

For special arrangements please contact us at [email protected]

Please arrive 15 minutes before your appointment. Unfortunately if you are late we will have to deduct it from your game time.

Remember: aim for 15 minutes early!

The minimum number of players we allow is two people, and the maximum number we allow is seven people.

We do not allow more than seven people in one room at the same time, but you are more than welcome to play as two separate groups!

The most compelling and exciting adventure games usually occur with groups of four. If your group is smaller you can still play the game but your experience will not be the same. Generally, the smaller the team, the harder the game.

The maximum number beyond which we will not allow the game to be played is seven people.

They differ in their story, mood, design, size and difficulty. Each one is unique and offers a different experience. The goal remains the same: Escape! We are keeping the rest a secret for now! Please check out the room profiles in the Escape Rooms menu.

In order to ensure an hour of uninterrupted fun, if possible, dress comfortably, use the restroom and mute or power off your cellphone before entering the PanIQ Room game area.

Children under 10 will not be admitted under any circumstances. Participants under 18 must be accompanied by an adult.

For children ages 10-14, an adult must be in the room during the game.

For children ages 15-18, an adult must show up before the game to check in players and sign a waiver, but the adult does not have to be in the room during the game.

Yes. We offer 10% off for all active military. Please email [email protected] to receive the code and show your military ID to your game host upon arrival.

Your game begins precisely at the time you reserved! Please keep in mind that you have to arrive 15 minutes before your starting time. This will ensure you get the full hour in your room.

Your group can certainly start later, but you will have less time. Keep in mind the pre-game procedures (waiver and rules) for which we ask you to be 15 minutes early!

There are no refunds for late arrivals.

All sales are final. We do not issue refunds for cancellations and no shows.

You can reschedule your booking up to 24 hours before its start time. For games less than 24 hours away, a 15% rescheduling fee will be charged.

How to reschedule your game in 3 steps:
1. Click on your reservation link provided above.
2. Once on our Booking Confirmation page, click the "Reschedule Booking" button. You will then receive a Reschedule Code with a balance matching your booking price.
3. Use the voucher code to book a game at a suitable time on our website.

Please note that rescheduling is not possible if the game is scheduled to start within less than 12 hours, and the Reschedule Code is valid for 3 months.

You can cancel your reservation by replying to your original confirmation email and letting us know that you'd like to cancel. However, we encourage you to reschedule because there are no refunds applied for canceled reservations.

If you wish to reschedule your reservation, you can do it at least 24 hours prior to your original reservation time by replying to your confirmation email telling us your new preferred date and time.

We're sorry, but there will be no refunds authorized for no show or canceled reservations.

The voucher number entered online might get marked as redeemed after making a reservation.

You can also reschedule at least 24 hours prior to your reservation time.

In case of a purchased coupon:
After the expiration date printed on your coupon, its promotional value expires, but you can still redeem it at the PanIQ Room for the amount paid.

For example, if you paid $99 for a coupon redeemable for a $149 ticket, that coupon is still valid for $99 worth of ticket. Our system will accept your reservation, and you will have to pay the $50 difference at the door in order to play.

You will have to sign a waiver liability before the game starts.

PanIQ Room is located inside Town Hall Square. You can enter the shopping center from Belt Line Road and you can park in the parking lot for free.

Our address is: 5302 Belt Line Rd Ste B, Dallas, TX 75254.

No, it's not. In this case you don't need to call us. It's okay if we learn the final number of your group at the door.

You will be asked to pay by credit or debit card for the additional players at the door.

Although this facility is handicap accessible you might not experience the game to its fullest. If you have any questions please email us.

There are flashing lights with stroboscope in the Zombie Outbreak room. Please consider all related health concerns you may have before the game.

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In case you have any special health condition please contact us before the game, and we will recommend the best room for your needs.
Our aim is not to scare people. The game generates excitement, and if you can't stand it, it is not recommended to play. In case you don't feel comfortable during the game, don't worry, you can stop it at any time.