"How do same-day reservations work?"

To make a reservation for the same day, you will have to call us. First, you can pick the time in our booking system. The ones saying Call Us are the ones you can pick from. After you picked, you have to call in and get a 4-digit PIN number that unlocks the time slot, making it available for booking. You have enter the PIN code fill in the form and pay online to ensure the time slot is yours.

If you do not complete the reservation, the slot may be booked by someone else: In case of an "available" time slot, the team arriving first gets to play.

We do not accept coupons for same day reservations.

"Where do I park?"

Street parking available at adjacent parking lots (Outer Chicago region, $2.00 per hour).

"How can I get there by public transport or bike?"

Morgan station (CTA Pink and Green lines) is a 5 minutes walk from PanIQ Room Chicago.

The nearest Divvy bike sharing stations are at Morgan St & Lake St, May St & Fulton St and May St & Randolph St. If you ride your own bike, we can safely store it in our unit while you are playing.

"How can I make an appointment?"

You can make an appointment through our reservation system. The reservation takes only half a minute and you can pay online.

"How do I cancel the reservation?"

You can cancel your reservation by replying to your original confirmation email and letting us know that you'd like to cancel. However, we encourage you to reschedule because there are no refunds applied for canceled reservations.

If you wish to reschedule your reservation, you can do it one time at least 72 hours prior to your original reservation time by replying to your original confirmation email telling us your new preferred date and time.

"When should I arrive?"

Please arrive 15 minutes before your appointment. Unfortunately if you are late we will have to deduct it from your game time.

Remember: Aim at 15 minutes earlier!

"What's the ideal team/group size for an escape room?"

The most compelling and exciting adventure games occur with groups of four to five players. If your group is smaller you can still play the game but your experience will not be the same. However, the maximum number beyond which we will not allow the game to be played is seven people.

"What if we can't show up after paying online?"

We're sorry, but there will be no refunds authorized for No Show or Cancelled reservations.

The Voucher number entered online will be automatically marked as redeemed after making a reservation.

You can also reschedule at least 72 hours prior to your reservation time.

"Is there an age limit at PanIQ Room Chicago?"

Players age 12 and up can participate and enjoy the game, unless stated otherwise.

"The number of participants showing up may differ from the number that was booked. Is this a problem?"

No, it's not! In this case you don't need to call us. It's okay if we learn the final number of your group at the door. The number of participants given when making the reservation beforehand is just an indicator. Group limits are always suggested for optimal experience – the ideal group is between four and six people, and the maximum number we allow is seven.

"Is my reservation OK? How do I know?"

After making the reservation, you will receive a confirmation email with all the information you need. If you did not receive a confirmation email, please contact us at chicago@paniqroom.com.

"I would like to surprise someone with 'escape' as a gift! How can I do that?"

You can purchase a gift voucher for your recipient conveniently online, here.
The voucher be printed or emailed to your recipient and its voucher number can be applied to the reservation when booking online.

"How long does it take to finish the game?"

It depends on your performance. When the game starts, you have 60 minutes to escape, so if you escape earlier, you are free!

"There are more than five of us and we would like to play together. Can we do that?"

The minimum number of players we allow is two people, unless stated otherwise on the room's profile. The maximum number we recommend is six people, but for an additional fee one extra player is allowed.

"What happens if my voucher's promotional value expires?"

In case of a purchased coupon:
After the expiration date printed on your coupon, its promotional value expires, but you can still redeem it at the PanIQ Room for the amount paid.

For example, if you paid $99 for a coupon redeemable for a $149 ticket, that coupon is still valid for $99 worth of ticket. Our system will accept your reservation, and you will have to pay the $50 difference at the door in order to play.

"How much does it cost and how should I pay?"

For each available time slot on our Booking page, there is a price displayed. The pricing will vary – depending on day of the week and time you would like to visit us. The price shown is for the group (up to 6 players), for an additional one player we charge $30.

You will be prompted for online payment when making the reservation.

"We would like to organize a corporate event or a bigger team building game! What do we do?"

Please contact us via email for special arrangements at chicago@paniqroom.com.

"What is the difference between the rooms?"

They differ in their story, mood, design, size, difficulty, available time to escape and objectives. Each one is unique and offers a different experience. The goal remains the same: Escape! We are keeping the rest a secret for now! Please check out the room profiles in the Live Games menu.

"Are there any health conditions that would prevent a player from playing the game?"

Our aim is not to scare people. In special cases our guests should notify us in advance, so we can take out a couple of "sudden surprises" that raise the adrenaline levels or suggest the best room for them. However, the game generates excitement and if you can't stand it, you should not play!

"Do I have to sign anything before the game start?

You will have to sign a waiver liability before the game starts.

"Any suggestions before we start the game?"

In order to ensure an hour of uninterrupted fun, if possible, please use the restroom and mute or power off your cellphone before entering the PanIQ Room game area.

For more information please choose your favorite way and contact us!