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PREVENTION MEASURES

FAQ

Booking (Cost, Events, Vouchers)

"I see 2 locations, what does that mean?"

We have 2 locations in Chicago!

PanIQ Room Fulton Market
1200 W Lake St, Chicago, IL 60607

PanIQ Room Logan Square
3061 W Logan Blvd, Chicago, IL 60647

"How does booking work?"

On our Booking page, each available game is listed in green. We offer only private games which guarantees an experience with only your team.

Same day reservations can be easily booked online; our availability is updated in real-time.

After making the reservation, you will receive a confirmation email with all the information you need. If you did not receive a confirmation email, please contact us at chicago@paniqroom.com.

"There are more than eight of us and we would like to play together. Can we do that?"

The minimum number of players we allow in one game is 2 people, and the maximum number we allow is 8 people.

If you have an even larger group, we’d suggest booking two rooms at the same time—we could make it a friendly competition! Check out our Events page.

"We would like to organize a corporate event or a bigger team building game! What do we do?"

We love team building events! Each of our Game Masters is highly experienced and can host a game tailored to your team’s needs. Check out our Events page for booking, and feel free to contact us at chicago@paniqroom.com with any questions and requests.

"I would like to surprise someone with an 'escape' as a gift! How can I do that?"

You can purchase a gift voucher for your recipient conveniently online, here. You can print it out, or send the voucher confirmation directly to the recipient and its voucher number can be applied to the reservation when booking online.

“I have a Groupon—How does that work?”

Groupons are only valid for one game per location.

PanIQ Room Logan Square: Wizard Trials
PanIQ Room Fulton Market: Infection

To use your Groupon, select any of the available time slots online, choose Voucher as your payment method, and enter your voucher code. There is no restriction on the time or day for which these vouchers can be used—so long as your game is played before your voucher’s expiration date!

Limit of one voucher per reservation, extra players can be added at a surcharge of $34/person.

"What happens if my voucher's promotional value expires?"

After the expiration date of your coupon, its promotional value expires, but you can still redeem it at the PanIQ Room for the amount you have paid. For example, if you paid $99 for a coupon redeemable for a $149 ticket, that coupon is still valid for $99 worth of ticket. Our system will accept your reservation, and you will have to pay the $50 difference at the door to play. To make a reservation using an expired voucher, please contact us at chicago@paniqroom.com!

"The number of participants showing up may differ from the number that was booked. Is this a problem?"

No, it's not! In this case you don't need to call us. It's okay if we learn the final number of your group at the door. The number of participants given when making the reservation beforehand is just an indicator. Group limits are always suggested for optimal experience – the ideal group is between 4 and 6 people.

Games (Difficulty, Group Size, Duration)

"There are more than eight of us and we would like to play together. Can we do that?"

The minimum number of players we allow in one game is 2 people, and the maximum number we allow is 8 people.

If you have an even larger group, we’d suggest booking two rooms at the same time—we could make it a friendly competition! Check out our Events page.

"The number of participants showing up may differ from the number that was booked. Is this a problem?"

No, it's not! In this case you don't need to call us. It's okay if we learn the final number of your group at the door. The number of participants given when making the reservation beforehand is just an indicator. Group limits are always suggested for optimal experience – the ideal group is between 4 and 6 people.

"What is the difference between the rooms?"

They differ in their story, mood, design, size and difficulty. Each one is unique and offers a different experience. The goal remains the same: Escape! Check out the Escape Rooms menu for more info. We are keeping the rest a secret!

"What's the ideal group size for an escape room?"

The most compelling and exciting adventure games occur with groups of 4 to 6 players. If your group is smaller you can still play the game, but your experience may be a bit more challenging. However, the maximum number beyond which we will not allow the game to be played is 8 people.

"How long does it take to finish the game?"

It depends on your performance. When the game starts, you have 60 minutes to escape, so if you escape earlier, you are free! Most groups spend about an hour and 20 minutes at PanIQ Room: 15 minutes pre-game, 60 minutes of game-play, and 5 minutes afterwards for pictures and any questions.

Policies (Cancellations, Rescheduling, Age Restrictions)

"What is your cancellation & reschedule policy?"

All sales are final. We do not issue refunds for cancellations and no shows.

Reschedules will not be permitted within 24 hours of your scheduled game. If you used a voucher, your voucher code will be automatically marked as redeemed after making a reservation. Reply to your original confirmation email with a new date and time when you’d like to come, and we will reschedule your game!

"How do I cancel my reservation?"

You can cancel your reservation by replying to your original confirmation email and letting us know that you'd like to cancel. However, we encourage you to reschedule because there are no refunds applied for canceled reservations.

"What's the age policy at PanIQ Room?"

Children under 10 will not be admitted under any circumstances.

For children age 10-14, an adult must be in the room while playing.

For people age 15-18, an adult must show up before the game to check the players in and sign a waiver, but the adult does not have to be in the room during the game.

"When should I arrive?"

Please arrive 15 minutes before your appointment, because we have important pre-game procedures for your team including a waiver and rules. Your 60-minute timer starts precisely at the time you reserved.

"What if we're late for our game?"

Your game begins precisely at the time you reserved!

Your group can certainly start later, but you will have less time. Keep in mind the pre-game procedures (waiver and rules) for which we ask you to be 15 minutes early!

We suggest you call your Game Master at (312) 837-3125 to inform them of arrivals after your scheduled game time. There are no refunds for late arrivals.

"Do I have to sign anything before the game starts?

Each player will have to sign a waiver of liability before the game starts.

Travel (Parking, CTA, Restaurants)

"When should I arrive?"

Please arrive 15 minutes before your appointment, because we have important pre-game procedures for your team including a waiver and rules. Your 60-minute timer starts precisely at the time you reserved.

"What if we're late for our game?"

Your game begins precisely at the time you reserved!

Your group can certainly start later, but you will have less time. Keep in mind the pre-game procedures (waiver and rules) for which we ask you to be 15 minutes early!

We suggest you call your Game Master at (312) 837-3125 to inform them of arrivals after your scheduled game time. There are no refunds for late arrivals.

"Where do I park?"

We have two unique locations in Chicago with ample parking options.

Logan Square: There is limited free street parking on W Logan Blvd and N Sacramento Ave. You can also find metered parking on N Milwaukee Ave and N Kedzie Ave.

Fulton Market: All surrounding streets offer limited free parking. Allow extra time to find parking on weekdays during business hours, as it is most congested then. If you plan on staying in the area for a longer visit consider ParqEx for all-day parking and use promo code PANIQ.

"How can I get there by public transit or bike?"

Logan Square: We are 0.2 miles South-East of the CTA Blue Line Logan Square stop featuring a Divvy bike rental station at N Milwaukee Ave & N Kedzie Ave.

Fulton Market: Morgan station (CTA Pink and Green lines) is a 5-minute walk East of PanIQ Room Chicago. The nearest Divvy bike sharing stations are at Morgan St & Lake St, May St & Fulton St and May St & Randolph St.

If you ride your own bike, we can safely store it in our unit while you are playing.

“Do you have any restaurant recommendations?”

Logan Square: Mini Mott is a popular spot next door to grab a burger and a brew. But if pizza is what you seek - Dante's Pizzeria is the hot spot for hot slices with hellish inferno inspired decor.

Fulton Market: PanIQ Room is in the heart of Restaurant Row, a renowned area for all sorts of dining, so options are plentiful. Macello is our favorite—conveniently located across the street and an excellent pairing with our Events!

Accessibility & Health Concerns

“Are there any health conditions that would prevent a player from playing the game?"

Please contact us prior to your game or prior to booking if you are worried about a specific health issue in relation to gameplay.

Our Game Masters can accommodate players’ needs and alter the games to a certain extent, though by nature escape games are exciting! Our aim is not to scare people; these are brain games.

"Is PanIQ Room wheelchair accessible?"

We are sorry, but our store is not wheelchair accessible due to rules regarding modification of historical sites. We apologize for any inconveniences.

For more information please choose your favorite way and contact us!