FAQ

All sales are final. We do not issue refunds for cancellations and no shows.

Reschedules will not be permitted within 24 hours of your scheduled game.

All of our rooms are private bookings. When you book a game with PanIQ Room, you’re booking the whole room. We never mix you with other teams.

After the expiration date of your coupon, its promotional value expires, but you can still redeem it at the PanIQ Room for the amount you have paid. For example, if you paid $99 for a coupon redeemable for a $149 ticket, that coupon is still valid for $99 worth of ticket. Our system will accept your reservation, and you will have to pay the $50 difference at the door to play. To make a reservation using an expired voucher, please contact us at [email protected]!

You will have to sign a waiver liability before the game starts.

We're sorry, but there will be no refunds authorized for No Show or Canceled reservations.

The Voucher number entered online will be automatically marked as redeemed after making a reservation.

You also have the option to reschedule your game at least 24 hours prior to your reservation time.

Children under 10 will not be admitted under any circumstances.

For children age 10-14, an adult must be in the room while playing.

For people age 15-18, an adult must show up before the game to check the players in and sign a waiver, but the adult does not have to be in the room during the game.

Your game begins precisely at the time you reserved.

Unfortunately, if you are late we will have to deduct it from your game time. There are no refunds or reschedules for late arrivals.

Please keep in mind that you have to arrive 15 minutes before your starting time. This will ensure you get the full hour in your room.

Please arrive 15 minutes before your appointment. Unfortunately if you are late we will have to deduct it from your game time.

Remember: Aim at 15 minutes earlier!

In order to ensure an hour of uninterrupted fun, if possible, please use the restroom and mute or power off your cellphone before entering the PanIQ Room game area.

The most compelling and exciting adventure games occur with groups of four to 5 players. If your group is smaller you can still play the game but your experience will not be the same. However, the maximum number beyond which we will not allow the game to be played is 7 people.

They differ in their story, mood, design, size, difficulty, available time to escape and objectives. Each one is unique and offers a different experience. The goal remains the same: "Escape!" We are keeping the rest a secret for now!

You can check out the room profiles in the Escape Rooms menu.

It depends on your performance. When the game starts, you have 60 minutes to escape, so if you escape earlier, you are free!

No, it's not! In this case you don't need to call us. It's okay if we learn the final number of your group at the door. Group limits are always suggested for optimal experience - the ideal group is between 4 and 6 people - and the maximum number we allow is 7.

Please contact us via email for special arrangements at [email protected].

You can purchase a gift voucher for your recipient conveniently online, here.
You can either print or send the voucher to the recipient and its voucher number can be applied to the reservation when booking online.

Although this facility is handicap accessible you might not experience the game to its fullest and you might experience some inconvenience getting in. Please email us before making a reservation.

Our aim is not to scare people. In special cases our guests should notify us in advance, so we can take out a couple of "sudden surprises" that raise the adrenaline levels or suggest the best room for them. However, the game generates excitement and if you can't stand it you should not play!