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Policies (Cancellations, Rescheduling, Age Restrictions)

"What is your cancellation & reschedule policy?"

All sales are final. We do not issue refunds for cancellations and no shows.

Reschedules will not be permitted within 24 hours of your scheduled game.

"What is a private escape room?"

All of our rooms are private bookings. When you book a game with PanIQ Room, you’re booking the whole room. We never mix you with other teams.

"What happens if my voucher's promotional value expires?"

After the expiration date of your coupon, its promotional value expires, but you can still redeem it at the PanIQ Room for the amount you have paid. For example, if you paid $99 for a coupon redeemable for a $149 ticket, that coupon is still valid for $99 worth of ticket. Our system will accept your reservation, and you will have to pay the $50 difference at the door to play. To make a reservation using an expired voucher, please contact us at [email protected]!

"Do I have to sign anything before the game start?

You will have to sign a waiver liability before the game starts.

"What if we can't show up after paying online?"

We're sorry, but there will be no refunds authorized for No Show or Canceled reservations.

The Voucher number entered online will be automatically marked as redeemed after making a reservation.

You also have the option to reschedule your game at least 24 hours prior to your reservation time.

"What's the age policy at PanIQ Room?"

Children under 10 will not be admitted under any circumstances.

For children age 10-14, an adult must be in the room while playing.

For people age 15-18, an adult must show up before the game to check the players in and sign a waiver, but the adult does not have to be in the room during the game.

"What if we're late for our game?"

Your game begins precisely at the time you reserved.

Unfortunately, if you are late we will have to deduct it from your game time. There are no refunds or reschedules for late arrivals.

Please keep in mind that you have to arrive 15 minutes before your starting time. This will ensure you get the full hour in your room.

"When should I arrive?"

Please arrive 15 minutes before your appointment. Unfortunately if you are late we will have to deduct it from your game time.

Remember: Aim at 15 minutes earlier!

Games (Difficulty, Group Size, Duration)

"Any suggestions before we start the game?"

In order to ensure an hour of uninterrupted fun, if possible, please use the restroom and mute or power off your cellphone before entering the PanIQ Room game area.

"What's the ideal team/group size for an escape room?"

The most compelling and exciting adventure games occur with groups of four to 5 players. If your group is smaller you can still play the game but your experience will not be the same. However, the maximum number beyond which we will not allow the game to be played is 7 people.

"What is the difference between the rooms?"

They differ in their story, mood, design, size, difficulty, available time to escape and objectives. Each one is unique and offers a different experience. The goal remains the same: "Escape!" We are keeping the rest a secret for now!

You can check out the room profiles in the Escape Rooms menu.

"How long does it take to finish the game?"

It depends on your performance. When the game starts, you have 60 minutes to escape, so if you escape earlier, you are free!

Booking (Cost, Events, Vouchers)

"The number of participants showing up may differ from the number that was booked. Is this a problem?"

No, it's not! In this case you don't need to call us. It's okay if we learn the final number of your group at the door. Group limits are always suggested for optimal experience - the ideal group is between 4 and 6 people - and the maximum number we allow is 7.

"I would like to surprise someone with 'escape' as a gift! How can I do that?"

You can purchase a gift voucher for your recipient conveniently online, here.
You can either print or send the voucher to the recipient and its voucher number can be applied to the reservation when booking online.

Accessibility & Health Concerns

"Is this facility handicap accessible?"

Although this facility is handicap accessible you might not experience the game to its fullest and you might experience some inconvenience getting in. Please email us before making a reservation.

"Are there any health conditions that would prevent a player from playing the game?"

Our aim is not to scare people. In special cases our guests should notify us in advance, so we can take out a couple of "sudden surprises" that raise the adrenaline levels or suggest the best room for them. However, the game generates excitement and if you can't stand it you should not play!

If you still need assistance, please contact us.