FAQ
Booking (Cost, Events, Vouchers)
"How does booking work?"
For each available time slot on our Booking page, there is a price displayed. The price varies depending on the day and time you would like to visit us. Each price is for a group of 6 players, and one additional player can be added for $25. You will be prompted for online payment when making the reservation.
Same day reservations can be easily booked online; our availability is updated in real-time.
After making the reservation, you will receive a confirmation email with all the information you need. If you did not receive a confirmation email, please contact us at sanfrancisco@paniqroom.com.
“I have a Groupon—How does that work?”
Currently, our Groupon is only valid for The Prison room. To use your Groupon, select any of the available time slots for The Prison room, choose Voucher as your payment method, and enter your code. There is no restriction on the time or day for which these vouchers can be used—so long as your game is played before your voucher’s expiration date! Limit of one voucher per reservation, extra players are $25/person (maximum 7 players/game).
"How can I make an appointment?"
You can make an appointment through our reservation system. The reservation takes only half a minute. You can easily track and change it as you wish. You can also call us or write an email with your preferred time.
"I would like to surprise someone with 'escape' as a gift! How can I do that?"
You can purchase a gift voucher for your recipient conveniently online, here.
You can either print or send the voucher to the recipient and its voucher number can be applied to the reservation when booking online.
"We would like to organize a corporate event or a bigger team building game! What do we do?"
Please contact us via email for special arrangements at sanfrancisco@paniqroom.com.
"The number of participants showing up may differ from the number that was booked. Is this a problem?"
No, it's not! In this case you don't need to call us. It's acceptable if we learn the final number of your group at the door. The number of participants given in the reservation system beforehand is just an indicator. Group limits are always suggested for optimal experience - the ideal group is between four and six people - and the maximum number we allow is seven.
"How much does it cost and how should I pay?"
For each available time slot on our Booking page, there is a price displayed. The pricing will vary, depending on day of the week and time you would like to visit us.The price shown is for the group (up to 6 players).
You will be prompted for online payment when making the reservation.
"Is my reservation OK? How do I know?"
After making the reservation, you will receive a confirmation email with all the information you need. If you do not receive a confirmation email, please contact us at sanfrancisco@paniqroom.com.
"What happens if my voucher's promotional value expires?"
After the expiration date of your coupon, its promotional value expires, but you can still redeem it at the PanIQ Room for the amount you have paid. For example, if you paid $99 for a coupon redeemable for a $149 ticket, that coupon is still valid for $99 worth of ticket. Our system will accept your reservation, and you will have to pay the $50 difference at the door to play. To make a reservation using an expired voucher, please contact us at sanfrancisco@paniqroom.com!
Accessibility & Health Concerns
"Is this facility handicap accessible?"
Although this facility is handicap accessible you might not experience the game to its fullest and you might experience some inconvenience getting in. Please email us before making a reservation.
"Are there any health conditions that would prevent a player from playing the game?"
Our aim is not to scare people. In special cases our guests should notify us in advance, so we can take out a couple of "sudden surprises" that raise the adrenaline levels or suggest the best room for them. However, the game generates excitement and if you can't stand it you should not play!
Travel (Parking, CTA, Restaurants)
"Where do I park?"
You can park on Hyde St during the day for two hours for free, but the number of free spots are limited.
If you want to make sure or no street parking is available you can use the following parking lots in near for their prices:
840 Sutter Street, San Francisco, CA 94109
1101 Sutter Street, San Francisco, CA 94109.
"When should I arrive?"
Please arrive 15 minutes before your appointment. Unfortunately if you are late we will have to deduct it from your game time.
Remember: Aim at 15 minutes earlier!
"What if we're late for our game?"
Your game begins precisely at the time you reserved.
Unfortunately, if you are late we will have to deduct it from your game time. There are no refunds or reschedules for late arrivals.
Please keep in mind that you have to arrive 15 minutes before your starting time. This will ensure you get the full hour in your room.
Policies (Cancellations, Rescheduling, Age Restrictions)
"When should I arrive?"
Please arrive 15 minutes before your appointment. Unfortunately if you are late we will have to deduct it from your game time.
Remember: Aim at 15 minutes earlier!
"What is your cancellation & reschedule policy?"
All sales are final. We do not issue refunds for cancellations and no shows.
Reschedules will not be permitted within 24 hours of your scheduled game. You may only reschedule a game one time.
"What if we're late for our game?"
Your game begins precisely at the time you reserved.
Unfortunately, if you are late we will have to deduct it from your game time. There are no refunds or reschedules for late arrivals.
Please keep in mind that you have to arrive 15 minutes before your starting time. This will ensure you get the full hour in your room.
"What's the age policy at PanIQ Room?"
Children under 10 will not be admitted under any circumstances. Participants under 18 must be accompanied by an adult.*
For children age 10-14, an adult must be in the room while playing.
For people age 15-18, an adult must show up before the game to check the players in and sign a waiver, but the adult does not have to be in the room during the game.
"How do I cancel my reservation?"
You can cancel your reservation by replying to your original confirmation email and letting us know that you'd like to cancel. However, we encourage you to reschedule because there are no refunds applied for canceled reservations.
"What if we can't show up after paying online?"
We're sorry, but there will be no refunds authorized for No Show or Canceled reservations.
The Voucher number entered online will be automatically marked as redeemed after making a reservation.
You also have one option to reschedule your game at least 24 hours prior to your reservation time.
"Do I have to sign anything before the game start? Where can I find the terms and conditions of PanIQ Room?"
You will have to sign a waiver liability before the game start.
"Any suggestions before we start the game?"
In order to ensure an hour of uninterrupted fun, if possible, please use the restroom and mute or power off your cellphone before entering the PanIQ Room game area.
Games (Difficulty, Group Size, Duration)
"How long does it take to finish the game?"
It depends on your performance. When the game starts, you have 60 minutes to escape, so if you escape earlier, you are free!
"What is the difference between the rooms?"
They differ in their story, mood, design, size, difficulty, available time to escape and objectives. Each one is unique and offers a different experience. The goal remains the same: "Escape!" We are keeping the rest a secret for now!
You can check out the room profiles in the Live Games menu.
"There are more than six of us and we would like to play together. Can we do that?"
We allow 2 to 7 people inside the rooms.
"What's the ideal team/group size for an escape room?"
The most compelling and exciting adventure games occur with groups of four to five players. If your group is smaller you can still play the game but your experience will not be the same. However, the maximum number beyond which we will not allow the game to be played is seven people.
For more information please choose your favorite way and contact us!
