"What is your cancellation & reschedule policy?"
All sales are final. We do not issue refunds for cancellations and no shows.
Reschedules will not be permitted within 24 hours of your scheduled game. You may only reschedule a game one time.
"Where do I park?"
You can park in Colonial Parking Lot 128 in Georgetown, a 3-minute walk away from PanIQ Room.
The parking lot's address is 1080 Wisconsin Ave NW, Washington, DC 20007.
The parking for two hours is $16. You can check the availability of the nearby parking lots online, and you can also reserve your spot in advance.
"What's the age policy at PanIQ Room?"
Children under 12 will not be admitted under any circumstances. Participants under 18 must be accompanied by an adult.
For children age 12-14, an adult has to be in the room when playing the room.
For people age 15-18, an adult has to show up before the game to check the players in and sign a waiver, but the adult does not have to be in the room during the game.
"What if we're late for our game?"
Your game begins precisely at the time you reserved.
Unfortunately, if you are late we will have to deduct it from your game time. There are no refunds or reschedules for late arrivals.
Please keep in mind that you have to arrive 15 minutes before your starting time. This will ensure you get the full hour in your room.
"When should I arrive?"
Please arrive 15 minutes before your appointment. Unfortunately if you are late we will have to deduct it from your game time.
Remember: aim for 15 minutes early!
"How do I cancel the reservation?"
You can cancel your reservation by replying to your original confirmation email and letting us know that you'd like to cancel. However, we encourage you to reschedule because there are no refunds applied for canceled reservations.
If you wish to reschedule your reservation, you can do it one time at least 24 hours prior to your original reservation time by replying to your original confirmation email telling us your new preferred date and time.
"What's the ideal group size for an escape room?"
The most compelling and exciting adventure games usually occur with groups of four. If your group is smaller you can still play the game but your experience will not be the same. Generally, the smaller the team, the harder the game.
The maximum number beyond which we will not allow the game to be played is seven people.
"What if we can't show up after paying online?"
We're sorry, but there will be no refunds authorized for no show or canceled reservations.
The voucher number entered online might get marked as redeemed after making a reservation.
You can also reschedule at least 24 hours prior to your reservation time.
"Is my reservation OK? How do I know?"
After making the reservation, you will receive a confirmation email with all the information you need. If you did not receive a confirmation email, please contact us at email@example.com.
"How much does it cost and how should I pay?"
The pricing of a time slot depends on the number of players that play the game and the day of the week.
2 players: $32/player
3-4 players. $28/player
5-7 players: $24/player
2 players: $36/player
3-4 players. $32/player
5-7 players: $28/player.
You will be prompted for payment when making the reservation. You can pay online conveniently using your debit or credit card.
"What happens if my voucher's promotional value expires?"
In case of a purchased coupon:
After the expiration date printed on your coupon, its promotional value expires, but you can still redeem it at the PanIQ Room for the amount paid.
For example, if you paid $99 for a coupon redeemable for a $149 ticket, that coupon is still valid for $99 worth of ticket. Our system will accept your reservation, and you will have to pay the $50 difference at the door in order to play.
"What is the difference between the rooms?"
They differ in their story, mood, design, size and difficulty. Each one is unique and offers a different experience. The goal remains the same: Escape! We are keeping the rest a secret for now! Please check out the room profiles in the Live Games menu.
For more information please choose your favorite way and contact us!