"What is your cancellation & reschedule policy?"
All sales are final. We do not issue refunds for cancellations and no shows.
Reschedules will not be permitted within 24 hours of your scheduled game. You may only reschedule a game one time.
"What if we're late for our game?"
Your game begins precisely at the time you reserved.
Unfortunately, if you are late we will have to deduct it from your game time. There are no refunds or reschedules for late arrivals.
Please keep in mind that you have to arrive 15 minutes before your starting time. This will ensure you get the full hour in your room.
"When should I arrive?"
Please arrive 15 minutes before your appointment. Unfortunately if you are late we will have to deduct it from your game time.
Remember: Aim at 15 minutes earlier!
"What's the age policy at PanIQ Room?"
Children under 12 will not be admitted under any circumstances. Participants under 18 must be accompanied by an adult.
For children age 12-14, an adult has to be in the room when playing the room.
For people age 15-18, an adult has to show up before the game to check the players in and sign a waiver, but the adult does not have to be in the room during the game.
"What if we can't show up?"
We're sorry, but there will be no refunds authorized for No Show or Cancelled reservations.
The Voucher number entered online will be automatically marked as redeemed after making a reservation.
You can also reschedule at least 24 hours prior to your reservation time.
"Any suggestions before we start the game?"
In order to ensure an hour of uninterrupted fun, if possible, please use the restroom and mute or power off your cellphone before entering the game area. Also dress comfortably!
"How can I make an appointment?"
All reservations are made through our booking page. The reservation takes only a minute. Call or email us if you need assistance making the reservation.
"How do I cancel the reservation?"
You can cancel your reservation by replying to your original confirmation email and letting us know that you'd like to cancel. However, we encourage you to reschedule because there are no refunds applied for canceled reservations.
If you wish to reschedule your reservation, you can do it one time at least 24 hours prior to your original reservation time by replying to your original confirmation email telling us your new preferred date and time.
"Is my reservation OK? How do I know?"
After making the reservation, you will receive a confirmation email with all the information you need. If you did not receive a confirmation email, please contact us at email@example.com.
"What's the ideal group size for an escape room?"
The most compelling and exciting adventure games usually occur with groups of four. If your group is smaller you can still play the game but your experience will not be the same. Generally, the smaller the team, the harder the game.
The maximum number beyond which we will not allow the game to be played is seven people.
The Kidnapped room is an exception where the minimum number of players is four, and the maximum number is seven.
"What happens if my voucher's promotional value expires?"
In case of a purchased coupon:
After the expiration date printed on your coupon, its promotional value expires, but you can still redeem it at the PanIQ Room for the amount paid.
For example, if you paid $99 for a coupon redeemable for a $149 ticket, that coupon is still valid for $99 worth of ticket. Our system will accept your reservation, and you will have to pay the $50 difference at the door in order to play.
"What is the difference between the rooms?"
They differ in their story, mood, design, size, difficulty and objectives. Each one is unique and offers a different experience. The goal remains the same: Escape! We are keeping the rest a secret for now! Please check out the room profiles in the Our Rooms menu.
"Can I buy an escape game as a gift?"
You can purchase a gift voucher for your recipient conveniently online, here.
You can either print or send the voucher to the recipient and its voucher number can be applied to the reservation when booking online.
"Can I celebrate special events (like a birthday) at PanIQ Room?"
Yes, you can! PanIQ is the perfect place to host special events like team-builders or birthdays.
To get the full PanIQ birthday experience, be sure to list the occasion, name, and FULL birth date in the "Notes" section when making the reservation. Our Game Masters will leave a special surprise for the birthday-goer in their chosen room.
If you're looking to host a corporate event, please contact us at firstname.lastname@example.org.
For more information please choose your favorite way and contact us!