Booking (Cost, Events, Vouchers)
"How do same-day reservations work?"
You just have to go to click on the BOOK NOW button and you can choose from the available time slots.
"How can I make a reservation?"
All reservations are made through our booking page. The reservation takes only a minute. Call or email us if you need assistance making the reservation.
"Is my reservation OK? How do I know?"
After making the reservation, you will receive a confirmation email with all the information you need. If you did not receive a confirmation email, please contact us at email@example.com.
"How much does it cost and how can I pay?"
The price of a game is $20 per player.
You will be prompted for payment when making the reservation. You can pay online conveniently using your debit or credit card.
"We would like to organize a corporate event or a bigger team building game! What do we do?"
Please contact us via email for special arrangements at firstname.lastname@example.org.
"Can I buy an escape game as a gift?"
You can purchase a gift voucher for your recipient conveniently online, here.
You can either print or send the voucher to the recipient and its voucher number can be applied to the reservation when booking online.
"Can I celebrate special events (like a birthday) at PanIQ Room?"
Yes, you can! PanIQ is the perfect place to host special events like team-builders or birthdays.
To get the full PanIQ birthday experience, be sure to list the occasion, name, and FULL birth date in the "Notes" section when making the reservation. Our Game Masters will leave a special surprise for the birthday-goer in their chosen room.
If you're looking to host a corporate event, please contact us at email@example.com.
Policies (Cancellations, Rescheduling, Age Restrictions)
"What is your cancellation & reschedule policy?"
All sales are final. We do not issue refunds for cancellations and no shows.
Reschedules are only possible 24 hours prior to your game. Reschedules will not be permitted within 24 hours of your scheduled game. You may only reschedule a game one time.
"What if we're late for our game?"
Your game begins precisely at the time you reserved.
Unfortunately, if you are late we will have to deduct it from your game time. There are no refunds or reschedules for late arrivals.
Please keep in mind that you have to arrive 15 minutes before your starting time. This will ensure you get the full hour in your room.
"When should I arrive?"
Please arrive 15 minutes before your appointment. Unfortunately if you are late we will have to deduct it from your game time.
Remember: Aim at 15 minutes earlier!
"What's the age policy at PanIQ Room?"
Children under 10 will not be admitted under any circumstances. Participants under 18 must be accompanied by an adult.
For children ages 10-14, an adult must be in the room during the game.
For children ages 15-18, an adult must show up before the game to check in players and sign a waiver, but the adult does not have to be in the room during the game.
"What if we can't show up?"
We're sorry, but there will be no refunds authorized for No Show or Cancelled reservations.
The Voucher number entered online will be automatically marked as redeemed after making a reservation.
You can also reschedule at least 24 hours prior to your reservation time.
"How do I cancel the reservation?"
You can cancel your reservation by replying to your original confirmation email and letting us know that you'd like to cancel. However, we encourage you to reschedule because there are no refunds applied for canceled reservations.
If you wish to reschedule your reservation, you can do it one time at least 24 hours prior to your original reservation time by replying to your original confirmation email telling us your new preferred date and time.
"What happens if my voucher's promotional value expires?"
In case of a purchased coupon:
After the expiration date printed on your coupon, its promotional value expires, but you can still redeem it at the PanIQ Room for the amount paid.
For example, if you paid $99 for a coupon redeemable for a $149 ticket, that coupon is still valid for $99 worth of ticket. Our system will accept your reservation, and you will have to pay the $50 difference at the door in order to play.
"Do I have to sign anything before the game start?
Each player will have to sign a waiver of liability before the game starts.
Travel (Parking, CTA, Restaurants)
"Where do I park?"
You can park in our parking lot just off of 7th Street for free.
Games (Difficulty, Group Size, Duration)
"How long does it take to finish the game?"
It depends on your performance. When the game starts, you have 60 minutes to escape, so the game never lasts more than an hour plus preparation.
"Any suggestions before we start the game?"
In order to ensure an hour of uninterrupted fun, if possible, please use the restroom and mute or power off your cellphone before entering the game area. Also dress comfortably!
"What's the ideal group size for an escape room?"
The most compelling and exciting adventure games usually occur with groups of four. If your group is smaller you can still play the game but your experience will not be the same. Generally, the smaller the team, the harder the game.
The maximum number beyond which we will not allow the game to be played is seven people.
The Kidnapped room is an exception where the minimum number of players is four, and the maximum number is seven.
"The number of participants showing up may differ from the number that was booked. Is this a problem?"
No, it's not. In this case you don't need to call us. It's okay if we learn the final number of your group at the door.
You will be asked to pay by credit or debit card for the additional players at the door.
"There are more than seven of us and we would like to play together. Can we do that?"
The minimum number of players we allow is two people (except in the Kidnapped where it is four), and the maximum number we allow in the rooms is seven people.
We do not allow more than seven people in one room at the same time, but you are more than welcome to get some more friends and play in two different rooms!
"What is the difference between the rooms?"
They differ in their story, mood, design, size, difficulty and objectives. Each one is unique and offers a different experience. The goal remains the same: Escape! We are keeping the rest a secret for now! Please check out the room profiles in the Our Rooms menu.
Accessibility & Health Concerns
"Is this facility handicap accessible?"
Although this facility is handicap accessible you might not experience the game to its fullest. If you have any questions please email us.
"Are there any health conditions that would prevent a player from playing the game?"
Our aim is not to scare people, but in special cases our guests should notify us in advance so we can suggest the best room for them. However, the game generates excitement and if you can't stand it you should not play!