FAQ

Booking (Cost, Events, Vouchers)

"How does booking work?"

For each available time slot on our Booking page, there is a price displayed. The price varies depending on the day and time you would like to visit us. Each price is for a group of 6 players, and one additional player can be added for $25. You will be prompted for online payment when making the reservation.

Same day reservations can be easily booked online; our availability is updated in real-time.

After making the reservation, you will receive a confirmation email with all the information you need. If you did not receive a confirmation email, please contact us at nashville@paniqroom.com.

"There are more than six of us and we would like to play together. Can we do that?"

The minimum number of players we allow is two people, unless stated otherwise on the room's profile. The maximum number we recommend is six people, but for an additional fee one extra player is allowed. If you have an even larger group, we’d suggest booking two rooms at the same time here—we could make it a friendly competition!

For groups with more 20 players, corporate events and combined bookings with laser tag, please connect with a coordinator by calling or emailing us.

"We would like to organize a corporate event or a bigger team building game! What do we do?"

We love team building events! We have three game rooms that we can run in congruent time slots, for 6-21 players escaping at the same time. Each of our Game Masters are highly experienced and can host a game tailored to your team’s needs.

Also, besides the escape rooms, we offer combat laser tag by NashTag with full a full bar & café.

Check out our Events page for booking, and feel free to contact us at nashville@paniqroom.com or (615) 628-8373 with any questions or requests.

"The number of participants showing up may differ from the number that was booked. Is this a problem?"

No, it's not! In this case you don't need to call us. It's okay if we learn the final number of your group at the door. The number of participants given when making the reservation beforehand is just an indicator. Group limits are always suggested for optimal experience – the ideal group is between four and six people, and the maximum number we allow is seven.

Policies (Cancellations, Rescheduling, Age Restrictions)

"What is your cancellation & reschedule policy?"

All sales are final. We do not issue refunds for cancellations and no shows.

Reschedules will not be permitted within 24 hours of your scheduled game. You may only reschedule a game one time. If you used a voucher, your voucher code will be automatically marked as redeemed after making a reservation. Reply to your original confirmation email with a new date and time when you’d like to come, and we will reschedule your game!

"How do I cancel my reservation?"

You can cancel your reservation by replying to your original confirmation email and letting us know that you'd like to cancel. However, we encourage you to reschedule because there are no refunds applied for canceled reservations.

"What's the age policy at PanIQ Room?"

Children under 12 will not be admitted under any circumstances. Participants under 18 must be accompanied by an adult.

For children age 12-14, an adult must be in the room while playing.

For people age 15-18, an adult must show up before the game to check the players in and sign a waiver, but the adult does not have to be in the room during the game.

"When should I arrive?"

Please arrive 15 minutes before your appointment, because we have important pre-game procedures for your team including a waiver and rules. Your 60-minute timer starts precisely at the time you reserved.

"What if we're late for our game?"

Your game begins precisely at the time you reserved, and your group can certainly start later, but you will have less time. Keep in mind the pre-game procedures (waiver and rules) for which we ask you to be 15 minutes early! We suggest you call us at (615) 628-8373 to inform them of arrivals after your scheduled game time. There are no refunds or reschedules for late arrivals.

"Do I have to sign anything before the game starts?

Each player will have to sign a waiver of liability before the game starts.

Travel (Parking, CTA, Restaurants)

"What if we're late for our game?"

Your game begins precisely at the time you reserved, and your group can certainly start later, but you will have less time. Keep in mind the pre-game procedures (waiver and rules) for which we ask you to be 15 minutes early! We suggest you call us at (615) 628-8373 to inform them of arrivals after your scheduled game time. There are no refunds or reschedules for late arrivals.

"Where do I park?"

There is free parking in the mall, you can park in front of NashTag.

"When should I arrive?"

Please arrive 15 minutes before your appointment, because we have important pre-game procedures for your team including a waiver and rules. Your 60-minute timer starts precisely at the time you reserved.

Games (Difficulty, Group Size, Duration)

"Do I have to sign anything before the game starts?

Each player will have to sign a waiver of liability before the game starts.

"What is the difference between the rooms?"

They differ in their story, mood, design, size and difficulty. Each one is unique and offers a different experience.

Check out the Escape Rooms menu for more info. We are keeping the rest a secret!

"What's the ideal group size for an escape room?"

The most compelling and exciting adventure games occur with groups of four to six players. If your group is smaller you can still play the game, but your experience may be a bit more challenging. However, the maximum number beyond which we will not allow the game to be played is seven people.

"How long does it take to finish the game?"

It depends on your performance. When the game starts, you have 60 minutes to escape, so if you escape earlier, you are free!

Most groups spend about an hour and 20 minutes at PanIQ Room: 15 minutes pre-game, 60 minutes of game-play, and 5 minutes afterwards for pictures and any questions.

Accessibility & Health Concerns

“Are there any health conditions that would prevent a player from playing the game?"

Please contact us prior to your game or prior to booking if you are worried about a specific health issue in relation to game play. Our Game Masters can accommodate players’ needs and alter the games to a certain extent, though by nature escape games are exciting! Our aim is not to scare people; these are brain games.

Our store is accessible for people with disabilities, but not all of our games can be played:
✓ Insane Asylum: accessible
✓ Black Site: accessible
✗ The Red Wire: not accessible

If you have any other questions about serious health issues, please contact us prior to your game for more details.

"Is PanIQ Room Nashville wheelchair accessible?"

Our store is wheelchair accessible, but not all of our escape rooms are:
✓ Insane Asylum: accessible
✓ Black Site: accessible
✗ The Red Wire: not accessible

"Is this facility handicap accessible?"

Our store is handicap accessible, but not all of our escape rooms are:
✓ Insane Asylum: accessible
✓ Black Site: accessible
✗ The Red Wire: not accessible

For more information please choose your favorite way and contact us!